Brian Morales
Corona
Summary
At Malia M. Cohen State Controller, I elevated client satisfaction through empathetic support and streamlined service coordination, ensuring regulatory compliance. Expert in medication monitoring and client advocacy, I proactively addressed concerns, preventing crises and enhancing support access. My approach combines compassionate care with a keen awareness of substance abuse issues.
Overview
3
3
years of professional experience
Work History
SUPPORTIVE SVCS (IHSS) CMIPSII
MALIA M. COHEN STATE CONTROLLER
06.2022 - Current
- Improved client satisfaction levels by consistently providing empathetic, compassionate, and timely support.
- Streamlined service coordination for improved client experiences and support access.
- Ensured compliance with regulations through diligent documentation of services provided and regular monitoring of program requirements.
- Prevented potential crises by proactively addressing clients'' concerns and escalating issues as necessary to relevant parties or professionals.
Education
GRADUATE CERTIFICATE - GRADUATE
DENTAL PROFESSIONALS OF CALIFORNIA
2630 N LINDEN AVE RIALTO CA 9237707-2012
Skills
- Medication monitoring
- Relapse prevention
- Substance abuse awareness
- Client advocacy
Timeline
SUPPORTIVE SVCS (IHSS) CMIPSII
MALIA M. COHEN STATE CONTROLLER
06.2022 - Current
GRADUATE CERTIFICATE - GRADUATE
DENTAL PROFESSIONALS OF CALIFORNIA
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