Brian Miranda
Hamilton
Summary
Dynamic Concrete Foreman with a decade of experience at Action Paving and Concrete Ltd., excelling in crew leadership and machinery operations. Proven track record in enhancing project efficiency and customer satisfaction through effective communication and problem resolution. Adept at mentoring junior staff while ensuring top-notch quality in concrete pouring and site management.
Overview
11
11
years of professional experience
Work History
Concrete Foreman
Action Paving and Concrete Ltd.
119 Birchcliffe Cres, Hamilton, Ontario, Canada
04.2015 - 10.2021
- Primary on site customer contact for contracted projects. Met with clients on site to plan layouts and discuss timeframes for jobs.
- Machine operator for on site needs. 10 years of experience on skid steer machines, and excavators. 4 years of experience with commercial DZ license operating single axle dump truck. Machine operating duties consisted of demolition, excavation, and grading appropriately for each unique project, Hauling away demoed materials, and hauling back all the necessary building materials to each job site .
- Setting appropriate grade, setting concrete forms to grade, applying necessary aggregates in preparation for concrete pours.
- Poured and laid concrete for hundreds of projects.
- General job site cleanliness to finish off each project. Leaving the job site clean and free from danger with appropriate signage and safety measures.
- Mentored junior crew members, providing hands-on guidance in various concrete techniques and reinforcing their knowledge of industry standards.
Owner/Operator
BMIR Sealing
610 Fennell Avenue East, Hamilton, Ontario, Canada
04.2013 - 10.2021
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
- Primary on site contact for each client.
- Appointment scheduling for both quotes, and service calls.
- Responsible for building and maintaining online presence through website building and maintenance, and posting on various social media outlets.
- Maintenance for various pieces of equipment.
- Maintaining inventory on various supplies needed for the business.
- Services offered, concrete washing and sealing and asphalt sealing, were all performed by me.
Customer Service Representative
TD Bank
65 Mall Road, Hamilton, Ontario, Canada
08.2010 - 10.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Accurately and efficiently completed financial transactions for customers, while
identifying sales opportunities. - Provided customers with advice on appropriate products and services suited for their banking needs.
- Managed daily branch reconciliation, ensuring compliance with corporate standards.
Education
High School Diploma -
St. Thomas Moore Catholic Secondary School
Hamilton, ON06-2006
Skills
- Crew leadership
- Leveling accuracy
- Work inspection
- Leadership trained
- Machinery operations
- Equipment operation
- Machine maintenance
- Operations oversight
- Inventory management
- Relationship management
- Marketing strategy development
- Problem resolution
Timeline
Concrete Foreman
Action Paving and Concrete Ltd.
04.2015 - 10.2021
Owner/Operator
BMIR Sealing
04.2013 - 10.2021
Customer Service Representative
TD Bank
08.2010 - 10.2019
High School Diploma -
St. Thomas Moore Catholic Secondary School