Brian McKernan
Mississauga,ON
Summary
Dynamic professional with a proven track record at various employers in customer facing roles, including at Hornby Glen Golf Club, excelling in customer service and problem-solving. Demonstrated leadership and adaptability across diverse roles, enhancing team efficiency and patron satisfaction. Skilled in accurate financial handling and social media content creation, showcasing a blend of hard and soft skills essential for high-pressure, fast paced environments.
Overview
6
6
years of professional experience
Work History
Golf Pro Shop Assistant
Hornby Glen Golf Club
Halton Hills, Ontario
04.2024 - 08.2024
- Collaborated with management and coworkers to deliver exceptional service and maintain patron loyalty.
- Performed daily closing functions and maintained accountability for shift-closing reports.
- Resolved customer issues courteously while maintaining a professional demeanor.
- Greeted customers and answered their questions regarding the golf course and pro shop.
- Managed tee times and reservations for members and guests of the facility.
- Operated cash register accurately and efficiently to complete transactions quickly.
- Reconciled receipts against sales reports on a daily basis to verify accuracy.
Physiotherapist Assistant
Revitamax Rehab & Wellness
Etobicoke, Ontario
05.2023 - 08.2023
- Over 500 hours of clinical experience during the University Co-Op term.
- Created content for the clinic's social media pages.
- Collaborated effectively with chiropractors, RMTs, osteopaths, and physiotherapists for optimal patient care.
- Provided instruction to patients on proper exercise techniques, use of assistive devices, and safety awareness.
- Documented patient responses accurately following each session according to established procedures.
Golf Clubhouse Maintenance Assistant
Markland Wood Golf Club
Etobicoke, Ontario
05.2022 - 08.2022
- Assisted with the setup and breakdown of special events by preparing amenities and cleaning the clubhouse.
- Inspected main buildings and adjacent structures to check system functionality and assess repair needs.
PC Express Personal Shopper
Loblaws
Etobicoke, Ontario
05.2020 - 05.2021
- Assisted customers in selecting items that met their individual needs and preferences, and delivery of groceries to their vehicle.
- Processed payments for purchased items using cash registers or other payment systems.
Meat Department Assistant
Loblaws
Etobicoke, Ontario
06.2018 - 10.2019
- Maintained freshness and quality of meat products by rotating stock, trimming fat, and removing expired items.
- Assisted customers in selecting cuts of meat for their needs and provided product knowledge about the various types of meats.
- Cleaned cutting boards, knives, slicers, scales and other equipment used in the Meat Department.
Education
B.SC - Kinesiology Major
University of Waterloo
Waterloo, ON11.2024
OSSD - Ontario Scholar -
Philip Pocock Catholic Secondary School
Ontario01.2021
Skills
- Leadership
- Customer service
- Problem-solving abilities
- Strong communication and interpersonal skills
- Adaptability and flexibility
- Teamwork
- Reliable and responsible
Awardsandacknowledgements
- Ontario Scholar, 2021, Awarded to students who have achieved an overall average of 80% or greater in their six best grade 12 courses.
- Brian Mascarin Black and Gold Memorial Award, 2021, Awarded to the student who exhibits determination, persistence and proficiency in their academic studies.
- MVP Basketball, 2019, 2020, Awarded MVP of the junior basketball team in Grade 10 and MVP of the Senior Boys basketball team in Grade 11.
- GTHL Championship, 2015, As a member of the Mississauga Terriers hockey team, we won the GTHL championship.
Volunteer Experience
- High School music concerts, Set up and tear down
- Scorekeeping at school events, Managed the girl’s rugby team, 2019
Hobbies and Interests
- Sports – hockey, basketball, soccer, golf
- Music – both playing & listening
- Mind games – chess, puzzles, brain teasers, trivia
Labscompleted
- Human Anatomy
- Biomechanics of Human Activity & Advanced Biomechanics of Human Movement
- Movement Exercise & Prescription
- Fundamentals of Neuroscience
Programs
- STAY-FIT Program, An extension of the START-FIT program for individuals in cancer treatment.
- STEPS Program, A structured and individualized exercise program for people living with stroke.
Affiliations
- Sports - hockey, basketball, soccer, golf
- Music - both playing & listening
- Mind Games - puzzles, chess, brain teasers, trivia
References
References available upon request.
Timeline
Golf Pro Shop Assistant
Hornby Glen Golf Club
04.2024 - 08.2024
Physiotherapist Assistant
Revitamax Rehab & Wellness
05.2023 - 08.2023
Golf Clubhouse Maintenance Assistant
Markland Wood Golf Club
05.2022 - 08.2022
PC Express Personal Shopper
Loblaws
05.2020 - 05.2021
Meat Department Assistant
Loblaws
06.2018 - 10.2019
B.SC - Kinesiology Major
University of Waterloo
OSSD - Ontario Scholar -
Philip Pocock Catholic Secondary School
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