Brian McGuire
Whitby,ON
Summary
Accomplished Operations Manager with a proven track record at ProCon Building Supplies, enhancing operational efficiency and employee retention through strategic leadership and problem-solving. Expert in operations management and team leadership, I spearheaded initiatives that significantly improved customer satisfaction and reduced operational costs, achieving notable success in complex project management and vendor negotiations.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
11
11
years of professional experience
Work History
Operations Manager
ProCon Building Supplies
03.2018 - 11.2024
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Analyzed and reported on key performance metrics to senior management.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Developed and implemented strategies to maximize customer satisfaction.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
- Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
- Reduced turnaround time for project completion through effective resource allocation and team management.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
Logistics Management Supervisor
Skelton Truck Lines
09.2013 - 02.2018
- Led successful integration efforts following a company merger, consolidating logistics operations and realizing significant cost savings.
- Developed strong relationships with vendors, ensuring consistent product quality and timely deliveries.
- Implemented effective training programs for new hires, leading to higher retention rates and improved team performance.
- Improved on-time delivery rates by closely monitoring shipment progress and addressing potential issues proactively.
- Managed cross-functional teams to complete complex projects within budget and deadline constraints.
- Coordinated seamless international shipments, navigating customs regulations and documentation requirements for smooth transit.
- Coordinated driver dispatch to accomplish daily delivery requirements.
Education
High School Diploma -
East York Collegiate
Skills
- Problem-solving
- Team leadership
- Operations management
- Customer service
- Decision-making
- Employee relations and conflict resolution
- Inventory management
- Operations oversight
- Employee motivation
- Client relationships
Accomplishments
- Promoted to Operations Manager after 3 years with the company.
- Supervised team of 12 staff members.
- Collaborated with team of [Number] in the development of the Pickering Casino.
- Achieved [Result] by completing annual inventory with accuracy and efficiency.
Languages
English
Full Professional
Interests
Avid Fast Ball player for over 45 years Part of many teams to win National, International and World Championships Initiating this year an over 60 team!
Timeline
Operations Manager
ProCon Building Supplies
03.2018 - 11.2024
Logistics Management Supervisor
Skelton Truck Lines
09.2013 - 02.2018
High School Diploma -
East York Collegiate
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