Brian McConnell
Calgary,AB
Summary
Dynamic customer service professional with extensive experience at Country Hills Ford, adept at resolving conflicts and enhancing customer loyalty. Skilled in relationship building and critical thinking, I excel in high-pressure environments, ensuring client satisfaction and efficient problem resolution. Proven track record in managing escalated issues and fostering positive client relationships.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Country Hills Ford
06.2024 - 07.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Store Manager
SNDL
03.2022 - 12.2024
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
Insurance Agent
Sun Life Financial
03.2017 - 04.2020
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Maintained high standards of customer service by building relationships with clients.
Education
No Degree - Engineering Mechanics
St. Clair College of Applied Arts And Technology
Windsor, NoneInsurance Level 1 And 2 Broker - Insurance
PNC Learning
Calgary, AB06-2025
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Call center experience
- Relationship building
- Client relations
- Payment processing
- Customer satisfaction measurement
Accomplishments
- Supervised team of 10 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Languages
English
Native or Bilingual
Certification
- Licensed Insurance Level 1 Broker - Present
Timeline
Customer Service Representative
Country Hills Ford
06.2024 - 07.2025
Store Manager
SNDL
03.2022 - 12.2024
Insurance Agent
Sun Life Financial
03.2017 - 04.2020
No Degree - Engineering Mechanics
St. Clair College of Applied Arts And Technology
Insurance Level 1 And 2 Broker - Insurance
PNC Learning
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