Brian Martinez
Inglewood
Summary
Creative and strategic problem solver with a bachelors degree, in both philosophy and criminal justice with 5 years of experience in customer services. Combines deep industry knowledge with guiding campaign development and content strategy to elevate brand profiles. Excels at crafting high impact strategic planning. Recognized as a great team player as well as having a strong work ethic, excellent communication skills and able to provide great work under pressure.
Overview
10
10
years of professional experience
Work History
Plumber
New a Los Angeles
03.2021 - Current
- Proficient in installing and repairing pipes, fixtures, and appliances
- Expertise in troubleshooting and diagnosing plumbing issues
- Knowledgeable about local plumbing codes and regulations
- Strong communication and customer service skill
- Skilled in reading blueprints and technical drawings
- Responded to service calls and addressed emergency plumbing situations
- Conducted inspections and diagnosed issues to provide effective solutions
- Maintained accurate records of work performed and materials used.
Cashier/Waitress
Super duper
10.2018 - 02.2021
- Took orders at front counter and collected payments, maintaining high levels of accuracy and customer satisfaction
- Applied safe food handling and optimal cleaning strategies to protect customers and maintain proper sanitation
- Met or exceeded sales targets on consistent basis with proactive promotional strategies and dessert mentions
- Addressed any concerns or complaints quickly to promote customer happiness and escalated more advanced issues to management for resolution
- Updated repeat customers on menu changes and updates to maintain quality service relationships
- Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations
- Communicated with kitchen staff to determine availability of specials, wait times for food and special needs
- Coordinated front counter supplies, placing orders or restocking supplies to maintain optimal restaurant flow and team productivity
- Explained menu options to guests, offered suggestions and took orders for food and beverages
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
Intern
San Francisco Legal Resource Center
09.2018 - 05.2019
- Oversaw creation of strategic models for diverse accounts with strong focus on ensuring compliance with requirements, preferences, and missions
- Oversaw various Case projects from conceptualization to completion
- Delivered an exceptional level of service to each customer by listening to concerns and answering questions
- Created communication strategies to meet client objectives
- Managed all aspects of copy review and editing, including guidance and oversight of production.
Co-Founder
SFSU Unicef
03.2018 - 05.2019
- Promoted company public profile by delivering speeches, writing articles and presenting at industry conferences as public face of organization
- Implemented established vision to standardize procedures and keep operation agile for dynamic conditions
- Organized fundraisers and communicated with other Unicef chapters from the Bay Area.
Intern
Prosetta Biosciences
01.2017 - 06.2017
- Monitored and observed experiments to assess progress, compile data and record findings.
Sales Assistant
Kipling
10.2014 - 11.2015
- Applied positive upselling and customer service skills to help customers locate merchandise and engage with different product options
- Trained new team members in cash register operation, stock procedures and customer service
- Protected store financial interests by monitoring customer behaviors and accurately managing cash drawers
- Conferred with management to offer feedback on operations and promotions based on customer preferences and purchasing habits
- Mentored new employees on customer service, money handling and organizing strategies to maximize performance, productivity and team success
- Met with customers at front of store or sections and offered assistance with selecting merchandise, finding accessories and completing purchases
- Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue
- Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases
- Networked to build client base and promote products to new and existing clients.
Education
Bachelor of Arts - Criminal Justice
San Francisco State University
San Francisco, CA01.2019
Bachelor of Arts - Philosophy
San Francisco State University
San Francisco, CA01.2019
Skills
- Able to appropriately give and receive feedback
- Ability to analyze profits
- Ability to work under intense pressure
- Adaptability
- Active Listening
- Bilingual (Spanish, English)
- Clarity & Concision
- Clear verbal Communication
- Collaboration
- Creativity
- Computer skills (Microsoft word, Excel)
- Data Analysis
- Empathy
- Leadership
- Multitasking
- Passion
- Positivity
- Problem solving
- Self Motivation
- Teamwork
- Time management
- Work ethic
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Plumber
New a Los Angeles
03.2021 - Current
Cashier/Waitress
Super duper
10.2018 - 02.2021
Intern
San Francisco Legal Resource Center
09.2018 - 05.2019
Co-Founder
SFSU Unicef
03.2018 - 05.2019
Intern
Prosetta Biosciences
01.2017 - 06.2017
Sales Assistant
Kipling
10.2014 - 11.2015
Bachelor of Arts - Criminal Justice
San Francisco State University
Bachelor of Arts - Philosophy
San Francisco State University
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