Summary
Overview
Work History
Education
Skills
Timeline
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Brian Mann

Kamloops,BC

Summary

Seasoned I&R Technician with a robust background in maintenance and repair, including direct experience with Telus systems. Excelled in analytical thinking and customer assistance, significantly enhancing service quality at Worldwide Satellites. Skilled in hardware installation and logistics, adept at driving operational excellence and customer satisfaction. Demonstrates strong organizational skills and adaptability in fast-paced environments.

Overview

17
17
years of professional experience

Work History

I&R Technician

Worldwide Satellites
11.2022 - Current
  • As a QX contractor for Telus, have existing knowledge and experience with Telus equipment, systems, and work environment.
  • Worked with Copper, Fibre, Wireless, and Security
  • Worked with customers to evaluate and improve service.
  • Identified opportunities for sales and offered customers products and services that would suit their needs.
  • Accessed cables, pedestals, aerial enclosures and other equipment by climbing, walking and digging.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Installed wiring, cabling and networking hardware on customer premises.
  • Traveled to sites on-demand via company vehicle while complying with traffic laws, safety rules and regulations.

Wildfire Aircraft Loader Technician

Perimeter Solutions
03.2022 - 09.2022
  • Performed various maintenance and labour duties, checking and maintaining pumps, hoses, pipes and various equipment.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Worked flexible hours across weekend and holiday shifts.
  • Timely and accurate submission of documentation, including time sheets, trip reports, expenses- travel card, logbooks, base orientation checklist, and any other documentation as required.
  • Operated in a fast paced environment, effectively co-operating and reporting to multiple entities to ensure a cohesive operation executed in a timely manner.

Courier

Purolator
09.2009 - 02.2010
  • Safely loaded items into delivery vehicle to minimize damage while in transit.
  • Performed walk around on delivery vehicle before beginning shift to verify correct and safe operating order.
  • Properly documented all packages received using custom developed software.
  • Established lasting relationships with customers by delivering packages on time, interacting professionally and responding promptly to questions.

Delivery Driver

Panago
07.2007 - 04.2022
  • Interacted professionally with customers in person or by phone and acted with sense of urgency to drive positive customer experience.
  • Collaborated with team members and contributed to team efforts by supporting other workstations during shift.
  • Anticipated customers' questions and complaints and skillfully handled concerns.
  • Planned optimal routes to deliver multiple orders per trip and achieve strong performance ratings.
  • Logged hours, mileage and order-related activities with company's app to maintain detailed records.

Education

High School Diploma -

Westsyde Secondary School
Kamloops

Skills

  • Maintenance and Repair
  • Analytical and Critical Thinking
  • Experience and Knowledge with in-house Telus Systems
  • Logistics Knowledge
  • Data Management
  • Map Reading and Navigation Skills
  • Customer Assistance
  • Organization and Time Management
  • Flexible and Adaptable
  • Cable Management
  • Hardware Installation

Timeline

I&R Technician

Worldwide Satellites
11.2022 - Current

Wildfire Aircraft Loader Technician

Perimeter Solutions
03.2022 - 09.2022

Courier

Purolator
09.2009 - 02.2010

Delivery Driver

Panago
07.2007 - 04.2022

High School Diploma -

Westsyde Secondary School

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