Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
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Brian Mann

Regina,SK

Summary

Personable and dedicated Customer Service Representative with extensive experience inv the Automation industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

29
29
years of professional experience

Work History

Automation Product Specialist

Rexel Canada Inc
Regina, SK
11.1994 - 06.2023
  • Provided customer service support to answer inquiries about product features, pricing, and availability.
  • Learned about product's technical specifications and accurately explained specifications to customers and work team.
  • Trained Account managers to present company products or services.
  • Suggested specific products to meet customer needs.
  • Collaborated with automation teams to provide solution sales with added services.
  • Demonstrated and explained products, methods or services to induce prospective clients.
  • Researched competitor products and consumer interests to anticipate and answer questions, providing more information.
  • Implemented product launch plans for new products.
  • Worked as part of product specialists team to provide solutions to Industrial customers
  • Identified interested or qualified customers to present product information.
  • Identified opportunities for cost savings through improved processes related to production or distribution.
  • Prepared reports on sales figures, competitor activities, and customer feedback.
  • Maintained positive working relationship with fellow staff and management.
  • Answered user inquiries to resolve computer software or hardware operation problems.
  • Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
  • Referred major hardware or software problems or defective products to vendors or technicians for service.

Inside Technical Product Sales Specialist

Rexel Canada Inc- Westburne Midwest
Regina, SK
11.1994 - 02.2008
  • Provided technical support for customers in resolving complex issues.
  • Leveraged specialized knowledge to act as subject matter expert within organization.
  • Facilitated productive clinical and technical customer relationships through intentional external communications.
  • Maintained positive working relationship with fellow staff and management.
  • Identified needs of customers promptly and efficiently.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Implemented strategies to take advantage of new opportunities.
  • Determined consumer needs to provide products and services appealing to larger market.

Education

2 Year Diploma - Electrical Engineering Technology

SaskPolytechnic -(Formerly SIAST- Palliser Campus)
Moose Jaw, SK
05-1985

High School Diploma -

Balcarres School
Balcarres, SK
05-1983

Annual Technical Training On Products And Features - Industrial Automation

Rockwell Automation HOT (Hands On Training)
Cleveland , OH

Skills

  • Product Lifecycle Management
  • Excellent Positive Attitude
  • Product Demonstrations
  • Product Marketing- Industrial site Trade shows- Large Automation shows
  • Customer Engagement- Large industrial customers
  • Product Launches- Quarterly and annually
  • Sales & Customer Support- 30 years
  • Sales Expertise- Technical expertise on Automation products
  • Strong ability to source solutions with multiple vendors products

Affiliations

  • enjoy nature and the great outdoors
  • Photography

Timeline

Automation Product Specialist

Rexel Canada Inc
11.1994 - 06.2023

Inside Technical Product Sales Specialist

Rexel Canada Inc- Westburne Midwest
11.1994 - 02.2008

2 Year Diploma - Electrical Engineering Technology

SaskPolytechnic -(Formerly SIAST- Palliser Campus)

High School Diploma -

Balcarres School

Annual Technical Training On Products And Features - Industrial Automation

Rockwell Automation HOT (Hands On Training)

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Brian Mann