- Volunteering with youth sports programs as a mentor in an at risk community in Brampton
- Participating in fundraising events to support local charities, schools, or community projects
- Youth mentor, providing guidance and support to empower the next generation of leaders
- Youth Development Programs
- Community Cleanup
- Homelessness Outreach
BRIAN MALCOLM
Mississauga,ON
Summary
Earnest individual with experience in human services field providing support and guidance to individuals in need. Strong understanding of effectively working with people from diverse backgrounds. Passionate about helping others access needed services.
Overview
22
22
years of professional experience
2
2
years of post-secondary education
1
1
Language
Work History
Acting Youth Services Manager
Ministry Of Children, Community And Social Service
Brampton, Ontario
02.2023 - Current
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Established team priorities, maintained schedules and monitored performance.
- Developed and maintained positive relationships with colleagues under my supervision to build rapport and trust.
- Managed a multitude of incoming phone calls and emails and reported directly to the on-call Deputy of Operations of any potential variances in the projection of the day
- Reduced employee turnover by creating a positive work environment with clear communication channels, regular feedback sessions, and opportunities for professional development.
Youth Services Officer
Ministry Of Children, Community And Social Services
Brampton, Ontario
11.2013 - Current
- Monitored youths'' progress closely, adjusting intervention strategies as needed based on ongoing assessments of individual needs and responses to treatment efforts.
- Assisted youths in identifying personal goals and developing realistic action plans to achieve them upon release from the facility.
- Facilitated group sessions that fostered a sense of community and encouraged personal growth among participants.
- Implemented life skills training sessions that prepared young offenders for successful reintegration into society post-release.
- Conducted thorough intake interviews with newly admitted youths, gathering essential information on backgrounds, strengths, challenges, and areas requiring targeted support services during detention stay periods.
- Ensured a safe and secure environment by enforcing rules, maintaining order, and responding promptly to potential issues or conflicts.
- Enhanced communication between parents and the facility by conducting regular meetings and providing updates on their child''s progress.
- Supported families throughout the reentry process, offering resources and guidance as needed for successful reunification efforts.
- Provided crisis intervention services to address immediate safety concerns and stabilize youths'' situations when necessary.
- Developed individualized plans for at-risk youth, addressing specific behavioral and emotional needs.
- Maintained open lines of communication with supervisors and colleagues, fostering a collaborative team environment that prioritized the best interests of each youth served by the program.
Assistant Manager
ROUTES CAR AND TRUCK RENTALS/ QUEENSWAY KIA
01.2003 - 01.2008
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
RESOURCES PROTECTION LEAD
SEARS CANADA INC
Rexdale, Ontario
06.2003 - 02.2007
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Paid attention to detail while completing assignments.
- Apprehended individuals suspected of theft
- Maintained accurate records of incidents, providing detailed reports for management review and analysis.
- Coordinated emergency response drills involving multiple departments; ensured all staff had a clear understanding of roles during crisis situations.
- Managed all aspects of physical security, including access control, CCTV monitoring, and regular inspections of perimeter fencing and lighting systems.
- Managed access control systems, ensuring only authorized personnel were granted entry to restricted areas.
- Collaborated with management to develop effective security strategies, aligning with corporate objectives and industry best practices.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
- Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
- Wrote detailed reports of all security breaches and investigations.
- Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
Education
ADVANCED DIPLOMA - POLICE FOUNDATIONS AND COMMUNITY SAFETY
Sheridan College Institute of Technology And Advanced Learning
Brampton, Canada 06.2011 - 06.2013
Accomplishments
- Supervised team of 300 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Interests
Timeline
Acting Youth Services Manager
Ministry Of Children, Community And Social Service
02.2023 - Current
Youth Services Officer
Ministry Of Children, Community And Social Services
11.2013 - Current
ADVANCED DIPLOMA - POLICE FOUNDATIONS AND COMMUNITY SAFETY
Sheridan College Institute of Technology And Advanced Learning
06.2011 - 06.2013
RESOURCES PROTECTION LEAD
SEARS CANADA INC
06.2003 - 02.2007
Assistant Manager
ROUTES CAR AND TRUCK RENTALS/ QUEENSWAY KIA
01.2003 - 01.2008
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