BRIAN MADZINGA
Edmonton,AB
Summary
Friendly team player dedicated to making delicious specialty coffee and tea beverages and contributing to safe, welcoming cafe environment. Fast learner and adapter to new circumstances and challenges paired with in-depth knowledge of coffee-making equipment operations. Works well under pressure and in fast-paced settings.
Overview
7
7
years of professional experience
Work History
Barista
Norwegian Cruise Line
04.2018 - 05.2022
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Used POS system to accurately enter orders and process payments.
BARISTA
VICTORIA AND ALFRED HOTEL
06.2015 - 02.2017
- Maintained regular and consistent attendance and punctuality.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Completed successful daily cash audits to correctly balance drawers at end of shifts.
Education
High School Diploma -
HARARE HIGH SCHOOL
HARARE ZIMBABWE11.2010
Skills
- Operation and Control
- Menu Optimization
- Sandwich Preparation
- Employee Performance Evaluations
- Available Weekends
- Soft Selling
- Ability to Adapt
- POS System Operations
- Adaptable and Flexible
Timeline
Barista
Norwegian Cruise Line
04.2018 - 05.2022
BARISTA
VICTORIA AND ALFRED HOTEL
06.2015 - 02.2017
High School Diploma -
HARARE HIGH SCHOOL
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