Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Brian Lubowa

Toronto

Summary

Dynamic manager with a proven track record at Dove Automotive, fostering a culture of engagement and collaboration. Skilled in conflict resolution and customer relationship management, I successfully enhanced customer satisfaction through tailored product offerings and effective team leadership, driving loyalty and repeat business. Committed to continuous improvement and employee development.

Overview

7
7
years of professional experience

Work History

Manager

Dove Automotive
11.2024 - Current
  • Managed and motivated employees to be productive and engaged in work.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Conducted market research to identify customer needs and adjusted product offerings accordingly, increasing customer satisfaction.

Customer Service Representative

Mr. Shine Car Wash
06.2023 - 10.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Addressed customer inquiries to ensure satisfaction and foster positive service experience.
  • Participated in training programs to enhance product knowledge and customer service skills.
  • Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.

Interior Designer

Nina Interiors
02.2018 - 10.2020
  • Specified appropriate products and materials to meet project objectives and design scheme.
  • Determined personalized needs, tastes and design preferences through thorough client consultations.
  • Conducted site visits and meetings with clients to gather necessary information for successful project execution.
  • Transformed outdated living spaces into modern environments that reflected current trends while adhering to clients'' preferences.
  • Provided exceptional customer service throughout the entire design process, ensuring timely communication with clients at all stages.
  • Stayed up-to-date on industry developments by attending trade shows, workshops, networking events, maintaining professional certifications consistently honing expertise in the field.
  • Increased property value through strategic interior renovations tailored to market trends.

Education

Associate's Degree - Cyber Security

Computek College
Toronto, ON

Bachelor - Telecommunications

Skimmanipal University
Uganda
10.2016

Skills

  • Customer service
  • Team leadership
  • Time management
  • Decision-making
  • Verbal and written communication
  • Documentation and reporting
  • Relationship building
  • Cross-functional teamwork
  • Customer relationship management (CRM)
  • Schedule preparation
  • Conflict resolution
  • Shift scheduling
  • Project management
  • Complex Problem-solving

Languages

English
Full Professional

Timeline

Manager

Dove Automotive
11.2024 - Current

Customer Service Representative

Mr. Shine Car Wash
06.2023 - 10.2024

Interior Designer

Nina Interiors
02.2018 - 10.2020

Associate's Degree - Cyber Security

Computek College

Bachelor - Telecommunications

Skimmanipal University

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Brian Lubowa