Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Brian Kamau

Calgary,AB - Alberta

Summary

Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.

Overview

9
9
years of professional experience

Work History

Client Service Lead

Kantar East Africa
Nairobi, Kenya
01.2018 - 10.2023
  • Personalized client experience, identifying unique needs and providing information and services to match.
  • Demonstrated excellent listening skills and empathy towards customers' needs and concerns.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Reviewed and resolved client concerns and issues, researching relevant details and clearly communicating solutions.
  • Delivered high level of service to clients to both maintain and extend relationships for future business opportunities.
  • Mentored junior team members and managed employee relationships.
  • Managed multiple research projects simultaneously while ensuring accurate record keeping.
  • Verified entries made in the database against original paper documents to ensure accuracy.
  • Kept detailed notes during meetings and relayed information to co-workers through email.

Church Youth Leader Volunteer

Harvest Family Church
Nairobi, Kenya
01.2015 - 10.2023
  • Helped with advertising initiatives to recruit additional youth into programs.
  • Facilitated discussion groups with teenage members on various topics related to faith and life.
  • Assisted with administrative tasks such as creating newsletters, updating contact information.
  • Developed lesson plans in accordance with curricula and core church beliefs.
  • Organized charity and fundraising events to raise money for great cause.
  • Built relationships with local schools, organizations, churches and community partners in order to create opportunities for service learning projects.

Education

Bachelor of Science - Economics

Catholic University Of Eastern Africa
Nairobi, Kenya
09-2025

Skills

  • Account Management
  • Promotional Support
  • Direct Sales
  • De-Escalation Techniques
  • Order Processing
  • Needs Assessment
  • Customer Service Excellence

Languages

English
Native/ Bilingual
Swahili
Full Professional

Timeline

Client Service Lead

Kantar East Africa
01.2018 - 10.2023

Church Youth Leader Volunteer

Harvest Family Church
01.2015 - 10.2023

Bachelor of Science - Economics

Catholic University Of Eastern Africa

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Brian Kamau