- Mountain biking
- Hiking
- Health and Fitness
- Nature
- Personal growth
- I like working with my hands and fixing things
Brian Johnston
Sales
Sooke,BC
Summary
Dynamic entrepreneur with a proven track record at Roots Rock Solar, excelling in sales, client engagement and small business operations. Achieved increased customer satisfaction through exceptional service and efficient processes. Skilled in relationship building and effective analytical problem-solving, fostering repeat business and referrals while managing a high-performing team. High self confidence in sales from many years of sales experience in different environments.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Owner
Roots Rock Solar
01.2015 - 06.2021
- Managed day-to-day business operations.
- Oversaw and installed solar systems on site
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Trained and motivated employees to perform daily business functions.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Established foundational processes for business operations.
- Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Owner/Operator
Most Wanted Sound Productions
01.2007 - 10.2018
- DJ, Providing Music for Weddings and the occasional party
- Oversaw end-to-end business processes to maintain proficiency and profitability.
- Improved event atmosphere by curating tailored playlists for a diverse range of clients and venues.
- Managed sound equipment setup and breakdown, ensuring optimal audio quality for each performance venue.
- Enhanced audience engagement by incorporating interactive elements and innovative mixing techniques during live performances.
- Increased repeat bookings by providing exceptional customer service and engaging performances that exceeded client expectations.
Salesperson
White Sun Environmental Coatings
07.2013 - 01.2015
- Worked to build relationships with customers and built potential for additional sales.
- Expanded the company''s market share by identifying new business opportunities and establishing strong relationships with potential clients.
- Contributed to the development of innovative marketing strategies, resulting in increased brand awareness and lead generation.
- Cultivated a broad network of industry contacts that provided valuable insight into competitor strategies and emerging market trends.
Duct Cleaner
Caliber Air Repair
10.2012 - 07.2013
- Established strong relationships with clients, earning repeat business and referrals through reliable, high-quality service delivery.
- Educated clients on the importance of regular duct maintenance for optimal indoor air quality and energy efficiency.
- Reduced allergens and pollutants in residential buildings through meticulous ductwork cleaning.
Sales Associate
Krazy Kileys Audiotronics
02.2011 - 06.2012
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Developed rapport with repeat clients by remembering personal preferences and delivering consistently exceptional service experiences.
- Stayed up-to-date on the latest industry trends and technology advancements, enabling informed conversations with customers about various products.
- Achieved top performer status consistently due to excellent sales results and customer feedback ratings.
Sales Associate
Grandwest Auto
04.2004 - 02.2010
- Canada's largest automotive accessory wholesaler
- Worked in the retail side a short while providing customer service and sales face-to-face
- Quickly promoted to the wholesale side, answering phones, receiving orders and providing tailored customer service.
- Developed long-term relationships with customers by providing exceptional service and tailored solutions.
- Boosted revenue by identifying up-selling and cross-selling opportunities during customer interactions.
- Maintained high-quality standards through thorough knowledge of products, services, and company policies.
- Promoted to Electronic tech support and Inventory control for remote start products
Sales Associate
Krazy Kiley's Audiotronics
06.2003 - 04.2004
- Maintained a clean and organized store environment, contributing to a positive customer experience.
- Increased customer satisfaction by providing exceptional service and addressing shopper inquiries.
- Collaborated with team members to achieve sales targets and consistently exceeded performance goals.
- Demonstrated adaptability by working various roles as needed including cashiering, stocking shelves, or assisting with Installs.
Education
Entrepreneurial Business Applications -
Academy of Learning
Swift Current, SK09-2002
Skills
- Client engagement and sales
- Small business operations
- Relationship building
- Clear and concise communication
- Effective analytical problem-solving
Certification
- Fall Safety and Prevention
- First Aid
- Whmis training
- Advanced solar design
- Numerous solar related certificates
Interests
Timeline
Owner
Roots Rock Solar
01.2015 - 06.2021
Salesperson
White Sun Environmental Coatings
07.2013 - 01.2015
Duct Cleaner
Caliber Air Repair
10.2012 - 07.2013
Sales Associate
Krazy Kileys Audiotronics
02.2011 - 06.2012
Owner/Operator
Most Wanted Sound Productions
01.2007 - 10.2018
Sales Associate
Grandwest Auto
04.2004 - 02.2010
Sales Associate
Krazy Kiley's Audiotronics
06.2003 - 04.2004
Entrepreneurial Business Applications -
Academy of Learning
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