Summary
Overview
Work History
Education
Skills
education training
references
Timeline
Generic

Brian Jansen

Toronto,ON

Summary

Experienced Customer Service professional with 14+ years in the retail hospitality industry. Well versed in all aspects of front line customer service including concessions, food and beverage.

Overview

18
18
years of professional experience

Work History

Box Office & Call Center Agent

TIFF Bell lightnox
09.2021 - Current
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Improved customer satisfaction by efficiently addressing and resolving inquiries, complaints, and requests.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Maintained accurate records of customer interactions, documenting details for future reference and quality assurance purposes.
  • Stayed current on film releases, showtimes, and theater promotions to provide knowledgeable assistance to customers.

Stand Lead

TIFF Bell Lightbox
11.2014 - 03.2020
  • Managed inventory and ensured adequate stock levels for uninterrupted service during peak times.
  • Trained new employees in company policies, procedures, and best practices to ensure consistent performance across the team.
  • Reduced waste by closely monitoring product expiration dates and implementing proper rotation techniques.
  • Maintained a safe work environment by adhering to health and safety regulations and promptly addressing potential hazards.
  • Assisted in cash handling tasks such as reconciling daily transactions, managing the cash register, and ensuring accurate financial records.
  • Collaborated with fellow Stand Leads to coordinate breaks, task delegation, and overall event coverage

Customer Service Representative

BLOCKBUSTER VIDEO
10.2005 - 06.2010
  • Assisted customers with movie selections, ensuring a personalized experience for each individual.
  • Collaborated with team members to maintain a clean and welcoming store environment.
  • Processed transactions efficiently, handling cash, credit cards, and gift certificates securely.
  • Conducted regular inventory audits to ensure accuracy in stock levels and minimize shrinkage issues.
  • Developed strong relationships with regular customers, creating loyalty through attentive service and thoughtful suggestions based on preferences.

Education

Associate of Arts - Performing Arts

Niagara College
Welland, ON
06.2010

Skills

  • Technical Support
  • Customer Service
  • Conflict Resolution
  • Computer Literacy
  • Effective Communication
  • Product Knowledge
  • Multitasking
  • Time Management
  • Attention to Detail

education training

  • Responsible Alcohol Beverage Service – Smart Serve Ontario 2023
  • Niagara College – Acting for Film & Television – Graduated June 2010
  • Bartending – Toronto Institute of Bartending 2014

references

  • Evan Gwartz, Box Office Manager, TIFF Bell Lightbox, 647-282-9582
  • Adrian Neagu, Former Concessions Manager, TIFF Bell Lightbox, 416-417-2116

Timeline

Box Office & Call Center Agent

TIFF Bell lightnox
09.2021 - Current

Stand Lead

TIFF Bell Lightbox
11.2014 - 03.2020

Customer Service Representative

BLOCKBUSTER VIDEO
10.2005 - 06.2010

Associate of Arts - Performing Arts

Niagara College

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Brian Jansen