Brian Jang
Information Technology
North Vancouver,BC
Summary
Dynamic and dedicated Retail Support Analyst with a proven track record in providing exceptional support and managing complex technical challenges. Seeking to leverage my skills and experience to contribute to the success of the team as a Senior Support Analyst.
Overview
4
4
years of professional experience
2
2
years of post-secondary education
1
1
Certification
Work History
Retail Support Analyst
Lululemon
10.2021 - Current
- Teamed up with vendors to escalate high priority issues for swift resolutions.
- Provided empathetic and effective support to end users, ensuring high-quality service.
- Facilitated communication with stakeholders during high-pressure, revenue-impacting technical challenges.
- Collaborated with cross-functional teams to identify opportunities for process improvement and troubleshoot complex issues.
- Consistently a top performer in ticket resolution and support calls taken.
IT Support Specialist
Lululemon
10.2020 - 10.2021
- Provided Tier 1 IT support to non-technical internal users across multiple different environments.
- Established strong working relationships with colleagues, fostering a collaborative environment that enhanced IT support delivery and efficiency.
- Managed all VPN tickets within the support specialist team, consistently maintaining a very low SLA.
Education
Diploma - Computer Information Systems Administration
BCIT
Burnaby, BC 09.2018 - 07.2020
Skills
ServiceNow
Cisco Devices (Routers, Switches)
Mac systems
TCP/IP
Computer Hardware
Microsoft Intune
Active Directory
Puppet
Xstore
Documentation And Reporting
Mobile Device Management
Certification
CompTIA A+
Timeline
Retail Support Analyst
Lululemon
10.2021 - Current
IT Support Specialist
Lululemon
10.2020 - 10.2021
Diploma - Computer Information Systems Administration
BCIT
09.2018 - 07.2020
CompTIA A+
07-2015
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