Brian James Shelledy
Lake Elsinore,CA
Summary
Professional leader with proven track record in managing shifts, ensuring operational efficiency, and driving team success. Adept at fostering collaboration, adapting to changing needs, and delivering consistent results. Skilled in problem-solving, conflict resolution, and team motivation, with strong emphasis on quality and performance. Known for reliability and ability to inspire and lead teams to achieve organizational goals.
Overview
8
8
years of professional experience
Work History
Shift Lead/Manager/Barista
Gong Cha
Menifee, CA
10.2022 - Current
- Led a team of 5-10 employees during high-volume shifts while maintaining fast service and quality standards.
- Trained 10+ new team members in beverage preparation and customer service, enhancing team efficiency.
- Reduced customer wait times by improving shift organization and task delegation during peak hours.
- Achieved daily sales goals through targeted upselling techniques and commitment to customer service excellence.
- Supervised daily store operations and led shifts to ensure efficient service and a positive customer experience.
- Trained 10+ new team members, helping them become proficient in beverage preparation and customer service.
- Handled customer concerns professionally, resolving issues quickly to ensure customer satisfaction.
- Consistently met or exceeded daily sales goals through effective upselling and excellent customer service.
- Achieved sales goals by promoting seasonal beverages, add-ons, and loyalty program enrollment.
- Monitored employee performance and provided feedback to support team development.
- Opened and closed the store, including cash handling, register reconciliation, and securing the premises.
- Oversaw cash management, processed transactions accurately, and balanced registers at the end of each shift.
- Monitored employee performance and delivered constructive feedback, fostering professional growth and team cohesion.
- Ensured compliance with health, safety, and sanitation regulations.
- Maintained a clean, organized, and welcoming store environment for customers and staff.
- Collaborated with management to improve operational efficiency and enhance overall store performance.
Cashier, Server, Prep
Anaheim Packing House
Anaheim, CA
07.2019 - 04.2020
- Operated the cash register to record all transactions accurately and efficiently.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Collected and authorized payments of guests.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Bussed and reset tables to keep the dining room and work areas clean.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Arranged seating for events to accommodate guests effectively., prepared extra silverware prior to arrival of large groups.
- Adhered to procedures in preparing food items.
Cashier/Creamologist
CREAMISTRY
Cerritos, CA
09.2018 - 05.2019
- Assisted customers in completing purchases, locating items, and enrolling in reward programs to enhance shopping experience.
- Collected and authorized payments of guests.
- Restocked and organized merchandise in front lanes to ensure product availability and presentation.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Fostered customer loyalty and increased sales through friendly service and knowledgeable assistance.
- Restocked and organized merchandise in front lanes.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
Education
High School Diploma -
Gahr High School
Cerritos, CAundefined
Mt. San Jacinto
Menifee, CAundefined
Mt. San Jacinto College
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Tri County Allied Medical School
07-2026
Skills
- Team Player
- Table Assignment Management
- Flexible and Adaptable
- Multitasking and Prioritization
- Time Management and Prioritization
- Highly Organized
- Training & Mentoring
- Customer Relations
- Inventory Control
- Team Management
- Upselling & Sales Technique
Timeline
Shift Lead/Manager/Barista
Gong Cha
10.2022 - Current
Cashier, Server, Prep
Anaheim Packing House
07.2019 - 04.2020
Cashier/Creamologist
CREAMISTRY
09.2018 - 05.2019
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Mt. San Jacinto
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Mt. San Jacinto College
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Tri County Allied Medical School
High School Diploma -
Gahr High School