BRIAN JAMES
Richmond Hill,ON
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure Product Owner position. Ready to help team achieve company goals.
Overview
20
20
years of professional experience
Work History
BAGGAGE RECOVERY MANAGER
AIR CANADA
01.2019 - 05.2020
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
BAGGAGE RECONCIATION PRODUCT MANAGER
AIR CANADA
03.2013 - 01.2019
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
AIRPORTS/CARGO INSTRUCTOR LEVEL II
AIR CANADA
06.2010 - 03.2012
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
Customer Service Agent
AIR CANADA
09.2000 - 06.2010
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service.
Education
DIPLOMA With Honors - Law Enforcement
Seneca College of Applied Arts And Technology
King City, ON06.1994
Skills
- Great Team Player and collaboration
- Works Well under pressure
- Safety Oriented
- Critical Thinking/Time Management
- Highly Motivated
- Detailed Oriented
- Customer Centric
Interests
* Travel
* Sports
* Learning
* News/Entertainment
Timeline
BAGGAGE RECOVERY MANAGER
AIR CANADA
01.2019 - 05.2020
BAGGAGE RECONCIATION PRODUCT MANAGER
AIR CANADA
03.2013 - 01.2019
AIRPORTS/CARGO INSTRUCTOR LEVEL II
AIR CANADA
06.2010 - 03.2012
Customer Service Agent
AIR CANADA
09.2000 - 06.2010
DIPLOMA With Honors - Law Enforcement
Seneca College of Applied Arts And Technology
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