Summary
Overview
Work History
Skills
Accomplishments
Working on anything mechanical. Maintenanced of any kind. Skiing, Skating on ice and ashphalt.
Timeline
Generic

Brian Horel

Surrey,BC

Summary

Highly motivated leader with 38 years of Transportation and Foodservice experience. Consistently driven results by building and leading high-performance teams. Excellent communication skills with proven history of effectively collaborating across all organizational levels. Extremely Customer-focused "internally and externally".

Overview

38
38
years of professional experience

Work History

Service Manager

A1 Pauls Trailer Service and repair
11.2022 - Current
  • Met with customers to discuss service needs and offer affordable & available solutions.
  • Maintained team productivity and quality of service by establishing and maintaining clear benchmarks by each mechanics based on their aptitudes.
  • Monitored team performance, adhered to high service levels and provided detailed job training/mentorship using the tools on hand " qualified mechanics".

Commercial Services Operations Manager

BC Ferries
12.2018 - 11.2022
  • Quickly learned new skills and applied my experience to daily tasks, improving financial efficiency and fleet productivity.
  • Carried out day-day-day duties accurately and efficiently adapting where necessary to achieve acceptable outcomes.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Maintained energy and enthusiasm in an everchanging fast-paced environment.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Offered friendly and efficient service to customers, handled challenging situations with ease that had customers always coming back.
  • "Developed and Maintained" courteous and effective working relationships with Directorship,Vessel Operations, Terminal and Maintenance Operations.
  • Maintained excellent attendance record.
  • Improved operations through consistent hard work and communication.
  • Participated in team-building activities to enhance working relationships.
  • Actively listened to employees and customers to handle concerns quickly and escalated major issues to supervisor.
  • Handled yearly procurement under BCF's policy's and guidelines. Specked and analyzed tractor availability across canada and the US.
  • Finalized all tractor purchases from RFQ's, RFP's and final product. (BC CVI's, Warranties, Unit up-speck, Location to location Transits, Final Inspections and implementation)
  • The organization of three commercial service drop trailer yards including ground, gate and building maintenance with terminal maintenance crew as well as external vendors.
  • Involved in monthly site safety meetings and all points needing resolution.


Branch Service Manager

Penske Truck Leasing
10.2017 - 12.2018
  • Coached staff to improve efficiency and revenue with more effective procedures and approaches.
  • Handled customers' complaints and questions with utmost professionalism to restore satisfaction and maintain loyalty to branch.
  • Delivered quality service with remarkable efficiency by skillfully overseeing daily branch operations.
  • Complied with Penske's highly detailed internal controls and prerequisites to Local Government fire,saftey and ground water testing regulations.

Transportation Fleet Manager

Gordon Food Service
02.2003 - 10.2017
  • Effectively built a trust between ALL service vendors and GFS to the highest safety level not cutting corners in any way.
  • Had a very clear and trusting relationship with all drivers ensuring repairs were communicated and inspections were done after said repairs were complected.
  • Broke down silos with warehouse operations to establish a respect for equipment that provided service to our customers.
  • Maintained all fleet leases and established a procurement schedule that worked better financial for well being of the company during slower times. Also resolving needed acquisitions during peek years
  • Worked at a national level to standardize the GFS tractor trailer fleet across Canada and our Parent company in Grand Rapids.


Transportation Supervisor

Gordon Food Service
09.1998 - 02.2003


  • Created and core energy with sales and marketing that improved relations with our customers.
  • Closely monitored operations and performed regular safety audits for adherence to administrative policies and compliance regulations.
  • Maintained compliance with DOT regulations and accurately documented driver qualifications, permits and equipment information.
  • Monitored and maintained on-time delivery, reliability, service and performance within every DSR's capabilities.
  • Ensured drivers completed required safety training and attended biyearly drivers meetings.
  • Implemented common ideas to improve working conditions for all employees and fostered a work environment that maximized employee morale and engagement.
  • Managed on road driver supervision and DOT compliance. "Off truck route"
  • Demonstrated tasks to new hires and assigned to experienced workers for further mentorship.
  • Managed driver safety awards program, promoting safe driving and working safe initiative.
  • Applied interpersonal and customer service skills before and at point of contact with customers and DSR's.
  • Did biyearly driver reviews with a team upwards of 63 drivers on Vancouver Island,Surrey to Abboutsford.

Building Maintenance Manager

Gordon Food Service
05.1997 - 09.1998
  • Planned scheduled maintenance outages as part of preventive maintenance program for building and forklifts.
  • Contributed to development, implementation and execution of new maintenance programs.
  • Finalized work on building by completing basic carpentry and other finish work myself and internal staff.
  • Organized ongoing maintenance schedules to boost system performance. Dock plates, bay doors, refrigeration systems,fire suppression systems, racking, HVAC and warehouse forklift/pallet jack equipment.

Service Delivery Representative

Neptune Food Service/Gordon Food Service
09.1994 - 05.1997
  • Represented Neptune Food service at delivery sites and while driving on public roadways to always preserve positive and professional image of the company. "Moving Billboard" as I called it.
  • Obtained receipt of product and signatures on invoices as confirmation of delivered goods.
  • Loaded when help was needed and unloaded cargo to sustain integrity of goods delivered.
  • Communicated with transportation leadership personnel challenges and delays to minimize service delays. Many times with a resolution already in place.

Service Delivery Representative

Bridge Brand Food Services.
07.1985 - 09.1994
  • Started my food service career with Bridge Brand as an order selector in 1985 for 11 months then moving to DSR distributing to Medicine Hat, Red Deer, Banff, lake Louise down to Lethbridge and every small town inbetween.
  • Transferred to Neptune Food service in BC in 1994 after getting married.

Skills

  • Establishing Vision
  • Quality Assurance
  • Task Delegation
  • Business Development

Accomplishments

Over my 38 years in the transportation business I have been involved in numerous in-house and external courses not to mention the every day practical on the job learning that effects everyone right down to the end user. The Customer !

Working on anything mechanical. Maintenanced of any kind. Skiing, Skating on ice and ashphalt.

Strong ability to think outside the dotes to resolve any situation that might present itself.

Timeline

Service Manager

A1 Pauls Trailer Service and repair
11.2022 - Current

Commercial Services Operations Manager

BC Ferries
12.2018 - 11.2022

Branch Service Manager

Penske Truck Leasing
10.2017 - 12.2018

Transportation Fleet Manager

Gordon Food Service
02.2003 - 10.2017

Transportation Supervisor

Gordon Food Service
09.1998 - 02.2003

Building Maintenance Manager

Gordon Food Service
05.1997 - 09.1998

Service Delivery Representative

Neptune Food Service/Gordon Food Service
09.1994 - 05.1997

Service Delivery Representative

Bridge Brand Food Services.
07.1985 - 09.1994

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Brian Horel