Brian Holland
Kitchener,Canada
Summary
A capable and seasoned Services Manager with a track record of managing high-performing teams and implementing service improvement initiatives. Strengths include strategic planning, team leadership, process optimization, and customer relationship management. Notable impact in previous role includes driving efficiency improvements and enhancing client satisfaction through the delivery of superior service standards. Focused on using training, monitoring, and morale-building techniques to maximize employee engagement and performance.
Overview
11
11
years of professional experience
Work History
Food Services Manager Residence
University of Waterloo
07.2015 - Current
- Manage day-to-day operations, including scheduling, onboarding, payroll, ordering, and inventory.
- Implemented quality control measures to uphold company standards.
- Plan and lead team meetings to review business results and communicate priorities.
- Review employee performance, providing feedback and coaching for improvement.
- Motivate employees to achieve high retention rates.
- Monitor customer feedback, identifying gaps and develop actionable improvement plans.
- Manage vendor relationships related to the department.
- Maintain an up-to-date knowledge of industry trends related to customer service delivery.
Restaurant Operations Instructor
Conestoga College
01.2014 - 09.2015
- Instructed students in hospitality programs on all aspects of front-of-house restaurant operations at a student-run college restaurant.
- Provided leadership and coaching to empower students in achieving full potential within hospitality industry.
- Organized field trips to enhance learning experiences aligned with course topics.
- Developed instructional materials and curriculum tailored to meet specific program needs.
- Maintained accurate records of attendance, grades and assessments for all students in the course.
- Prepared and graded subject tests for students.
Food Services Supervisor/Bar Manager
City of Waterloo
03.2014 - 07.2015
- Supervision of multiple city-owned and -operated food service outlets.
- Assisted in the development and growth of the City of Waterloo's catering department.
- Performed monthly inventory checks to ensure sufficient stock levels for all products.
- Created new strategies for improving customer service standards within the organization.
- Trained new employees on company policies, job duties, and performance expectations.
- Fostered a positive and motivating work environment, leading to an increase in team morale.
Education
Culinary Management -
Canadore College
05.1999
Ontario Secondary School Diploma - OAC’s in Science, English and Law
Thomas A. Stewart High School
06-1997
Skills
- Development and implementation of company policies
- Management of both unionized and non-unionized staff
- Strong communicator with excellent interpersonal skills
- Building and motivating high-performance teams, providing coaching and mentoring
- Fostering staff development and personal growth
- Demonstration of meticulous planning and problem-solving with a keen attention to detail
- Goal oriented
- Team leadership
- Employee training and development
- Proficient in Microsoft Office, including Excel and Word
Affiliations
- Smart Serve certified
- Various industry related certifications
- First Aid and CPR
Timeline
Food Services Manager Residence
University of Waterloo
07.2015 - Current
Food Services Supervisor/Bar Manager
City of Waterloo
03.2014 - 07.2015
Restaurant Operations Instructor
Conestoga College
01.2014 - 09.2015
Culinary Management -
Canadore College
Ontario Secondary School Diploma - OAC’s in Science, English and Law
Thomas A. Stewart High School
Similar Profiles
Moazam KhanMoazam Khan
Director, Venture Strategy at University of WaterlooDirector, Venture Strategy at University of Waterloo
Sim SinghSim Singh
Graduate Research Practicum at University of WaterlooGraduate Research Practicum at University of Waterloo
PRINCELY ONAIFOPRINCELY ONAIFO
Technical and Project Support Specialist at University of WaterlooTechnical and Project Support Specialist at University of Waterloo
Hermella HailuHermella Hailu
Resident Attendant at University of WaterlooResident Attendant at University of Waterloo
Erica HowellErica Howell
Assistant Manager at La Vie en RoseAssistant Manager at La Vie en Rose