Brian Holland
San Diego
Summary
Dynamic leader with a proven track record working in high volume venues enhancing customer satisfaction and streamlining operations for efficiency. Expert in cocktail creation and fostering teamwork, I've significantly reduced waste and improved staff performance. Skilled in multitasking and problem-solving, my strategies have consistently driven sales growth and profitability. I value customer satisfaction and a positive work environment for all
Overview
21
21
years of professional experience
1
1
Certification
Work History
Bar Lead
Kaluu Restaurant
11.2024 - Current
- Implemented drink prep procedures, significantly reducing wasted stock.
- Managed cash handling procedures to ensure accurate reporting and reduce discrepancies.
- Raised customer satisfaction scores by addressing concerns promptly and professionally.
- Enhanced guest experience by providing exceptional service and maintaining a clean, welcoming environment.
- Assisted in marketing efforts for the establishment by creating engaging social media content featuring signature cocktails and promotions.
- Trained and mentored new bartenders, resulting in improved staff performance and overall team collaboration.
Bartender
Candyshop Gentlemen’s Club
03.2024 - Current
Bar Manager
Butchershop Steakhouse
11.2022 - 04.2024
- Closed out cash register and prepared cashier report at close of business.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Mentored and trained staff members to ensure exceptional customer service standards.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
- Handled conflict resolution among staff members promptly and professionally, maintaining a positive work environment.
- Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
- Streamlined inventory management for optimal stock levels and reduced waste.
Beverage Director
District MX
06.2019 - 03.2021
- Responded to customer complaints, addressing concerns, and distress with amicable interactions.
- Trained food and beverage service personnel, confirming staff to provide recommendations and answer questions.
- Conducted hands-on training for equipment, demonstrating proper technique and safety protocols.
- Verified staff compliance with accepted food and drink safety regulations, suggesting remedial training where necessary.
- Drafted beverage purchasing plan, aligning inventory needs with budgetary constraints by applying historical data.
- Enhanced customer satisfaction with unique and creative drink menus tailored to individual preferences.
- Implemented quarterly menu rotations to showcase seasonal ingredients, keeping offerings fresh and exciting for guests.
- Improved employee retention through effective hiring practices and ongoing staff development programs.
- Fostered a positive team atmosphere that encouraged collaboration among staff members.
- Organized successful wine tastings and other events, attracting new clientele and boosting revenue.
General Manager
Pendry Hotel - Oxford Social Club/ Pool House
09.2016 - 01.2019
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Formulated policies and procedures to streamline operations.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
Bar Lead
Parq Nightclub
10.2014 - 09.2016
- Trained and mentored new bartenders, resulting in improved staff performance and overall team collaboration.
- Assisted in marketing efforts for the establishment by creating engaging social media content featuring signature cocktails and promotions.
- Raised customer satisfaction scores by addressing concerns promptly and professionally.
- Streamlined bar operations by revising standard operating procedures for greater efficiency and consistency.
- Managed cash handling procedures to ensure accurate reporting and reduce discrepancies.
- Implemented drink prep procedures, significantly reducing wasted stock.
Bar Manager
F6ix Night Club
11.2012 - 10.2014
Lead Bartender
Hard Rock Hotel San Diego
03.2005 - 11.2012
Server
Blue Point Coastal Cuisine
02.2004 - 03.2005
Education
Student - Hospitality, Communications
Diablo Valley College
Pleasant Hill, CAStudent - General Studies
San Diego Mesa College
San Diego, CASkills
- Workplace safety
- Scheduling staff
- Staff leadership
- Cocktail creation
- Menu development
- Upselling strategies
- Bartending expertise
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Multitasking Abilities
- Reliability
- Excellent communication
- Customer service excellence
- Cash handling
- Flexible schedule
Certification
Serve Safe San Diego
Responsible Beverage Service San Diego
Timeline
Bar Lead
Kaluu Restaurant
11.2024 - Current
Bartender
Candyshop Gentlemen’s Club
03.2024 - Current
Bar Manager
Butchershop Steakhouse
11.2022 - 04.2024
Beverage Director
District MX
06.2019 - 03.2021
General Manager
Pendry Hotel - Oxford Social Club/ Pool House
09.2016 - 01.2019
Bar Lead
Parq Nightclub
10.2014 - 09.2016
Bar Manager
F6ix Night Club
11.2012 - 10.2014
Lead Bartender
Hard Rock Hotel San Diego
03.2005 - 11.2012
Server
Blue Point Coastal Cuisine
02.2004 - 03.2005
Student - Hospitality, Communications
Diablo Valley College
Student - General Studies
San Diego Mesa College
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