Brian Hoa

• Successfully completed the MIT Email Migration Project, ensuring delivery excellence and high Ministry Unit satisfaction.
• Onboarded 10 Ministry Units, meeting key objectives of the MIT program.
• Strategically planned, executed, and managed Ministry Unit engagements to drive successful outcomes.
• Developed and implemented program objectives to pilot the Managed IT Support Model for The Salvation Army.
• Created a comprehensive Managed IT Playbook for onboarding Ministry Units and migrating data to SharePoint.
• Provided strategic support to C-level executives to achieve program objectives and establish service excellence.

• Successful Led the AD Cleanup Project resulting in the sync of HR and IT Systems
• Led and established the project foundation for Email Migration. Planned, Scoped, and created reporting dashboards. Supported the SME in achieving excellence in project delivery.

• Oversaw large portfolio of projects to support teams, report progress and influence positive outcomes for key stakeholders.
• Developed project plans and managed project scope through PMI best practices to guide projects from conceptualization to implementation and support.
• Provided outstanding service to clients through effective communication and project delivery in effort to promote future business opportunities.
• Assisted VP of Program Management in leading and mentoring fellow team members
• Lead and Managed Successful Migration of 85,000 Enterprise Level Users working remotely without user issue/major outage
• Lead a major complex project to relocate datacenter services for a Enterprise Level Banking Service
• Managed projects ranging from 10k-1M of Services through all levels of business (small business to enterprise)

Management of projects within Jolera's Professional Services Department.

• Management of Small to Large Professional Services Projects ranging from 5k-100k
• Produced Project Charters, Project Plans and Documentation.
• Specialize in hardware deployment projects.
• Responsible for report creation to executive management.
• Partnered and collaborated with external and internal stakeholders to ensure project success.
• Defined clear targets and objectives and communicated them to other team members.
• Maintained project schedules by managing timelines and making proactive adjustments.
• Provided outstanding service to clients to not only maintain but to extend the relationship for future business opportunities.

Coordination of Jolera's Professional Services Projects.

• Prepared and led meetings between client and project teams
• Report to Project Manager on progress and overall status of projects
• Responsible for report creation and analysis
• Researched vendors for competitive pricing
• Developed procedures for process streamline
• Managed small and large scale projects
  

• Lead a team of 10+ onsite technicians
• Scheduling and organization of visits
• Ensuring customer satisfaction with onsite service

• Hardware and Software Deployment to MTO Offices

• On and off site user support for over 100 different organizations
• Skilled in computer networking
• Customer Service focused
• SLA driven results