Summary
Overview
Work History
Education
Skills
Languages
I retired from Michaels in 2022 and worked for Rainbow Greenhouses at the Okotoks Home Depot.
Timeline
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Brian Heska

Okotoks,AB

Summary

Driven Custom Frame Manager at Michaels Arts and Crafts, adept in team leadership and complex problem-solving. Excelled in enhancing customer satisfaction and resolving staff conflicts, ensuring high-quality service. Proven track record in staff training and development, significantly boosting team performance through effective cross-training.

Overview

5
5
years of professional experience

Work History

Custom Frame Manager

Michaels Arts and Crafts
06.2017 - 10.2022
  • Accomplished multiple tasks within established timeframes.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.

Education

High School Diploma -

Yorton Regional High School
Yorkton, SK
06.1973

Skills

  • Team Leadership
  • Time Management
  • Verbal and written communication
  • Complex Problem-Solving
  • Staff Training and Development
  • Sales Techniques

Languages

English
Full Professional

I retired from Michaels in 2022 and worked for Rainbow Greenhouses at the Okotoks Home Depot.

In my retirement I realized that I still need something to keep me active. I would like to get 15 to 20 hours per week, but would accept whatever is available. I am in excellent health and enjoy keeping busy. I was a career salesman marketing television advertising and then office supply and furnishing so working with the public is my lifetime skill.

Timeline

Custom Frame Manager

Michaels Arts and Crafts
06.2017 - 10.2022

High School Diploma -

Yorton Regional High School

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Brian Heska