Brian Hernandez
Rohnert Park
Summary
Dynamic and dedicated professional with experience at Starbucks, excelling in customer service and employee training. Proven ability to resolve complaints and foster relationships, enhancing guest experiences. Bilingual in Spanish, adept at cash handling, and committed to maintaining high standards of quality and service in fast-paced environments.
Overview
6
6
years of professional experience
Work History
Barista
Starbucks
Rohnert Park
10.2022 - Current
- Crafted and delivered diverse coffee beverages, including espresso, cappuccino, and latte, following precise recipes and presentation criteria.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Managed cash register and processed transactions with accuracy and integrity.
- Developed and maintained relationships with regular customers, recognizing preferences and anticipating needs.
- Handled inventory, including stocking products, and conducting regular inventory checks.
FOH Trainer
Chic-Fil-A
Rohnert Park
05.2021 - 06.2022
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Provided feedback and advice to FOH personnel on best practices in customer service.
- Conducted regular performance evaluations of FOH staff to identify areas of improvement.
Dishwasher
Clearwater at Sonoma Hills
Rohnert Park
01.2019 - 07.2020
- Scraped and pre-rinsed food from dirty dishes and placed items in dishwashing machine.
- Hand-washed items unsuitable for machine washing.
- Maintained cleanliness and sanitation of dishes, utensils, and kitchen equipment.
Education
High School Diploma -
Rancho Cotate High School
Rohnert Park, CA05-2021
Some College (No Degree) -
Santa Rosa Junior College
Santa Rosa, CASkills
- Employee training
- Communication skills
- Spanish fluency
- Cash handling
- Adaptability
- Resolving complaints
- Customer service
Languages
Spanish
Professional
References
References available upon request.
Timeline
Barista
Starbucks
10.2022 - Current
FOH Trainer
Chic-Fil-A
05.2021 - 06.2022
Dishwasher
Clearwater at Sonoma Hills
01.2019 - 07.2020
High School Diploma -
Rancho Cotate High School
Some College (No Degree) -
Santa Rosa Junior College
Similar Profiles
Rylie GriffinRylie Griffin
Barista Shift Supervisor at StarbucksBarista Shift Supervisor at Starbucks
Owen KingOwen King
Barista at StarbucksBarista at Starbucks
Bianca KeatonBianca Keaton
Barista at StarbucksBarista at Starbucks
Sofie MiuraSofie Miura
Shift Supervisor at StarbucksShift Supervisor at Starbucks
AMANDA PARKERAMANDA PARKER
Store Manager at Hallmark Gold CrownStore Manager at Hallmark Gold Crown