Summary
Overview
Work History
Education
Skills
Timeline
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BRIAN H.

Montreal

Summary

Experienced retail and operations professional with over 8 years of success in the retail and beauty industry. Adept at driving team performance, leading strategic initiatives, and optimizing operational processes. Recognized for coaching high-performing teams, implementing innovative solutions, and delivering results through collaboration and leadership.

Overview

9
9
years of professional experience

Work History

Team Lead

Rennai
09.2024 - Current
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
  • Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
  • Coached team members in techniques necessary to complete job tasks.

Talent & Business Operations Manager

SEPHORA
07.2022 - 10.2023
  • Managed and operated the hiring process for all roles.
  • Ensured proper development and training was provided to employees & delivered annual reviews.
  • Ensured store is up to compliance with SRLs updates and within budget.
  • Executed store operating strategy in terms of scheduling, zoning and KPIs

Service Lead

SEPHORA
01.2022 - 07.2022
  • Booked and organized in-store events & hubs for brands.
  • Consistently improved store performance, metrics and KPIs.
  • Performed managerial duties, trained & onboarded new hires as well as certified employees.

Operations Consultant / Senior Artist

SEPHORA
06.2016 - 01.2022
  • Ensured proper development and training was provided to employees & delivered annual reviews.
  • Sent out and processed transfers & RTVs before deadline and ensured logistical flow.
  • Ensured compliance with sampling policies and procedures.

Education

Diploma - Event Planning & Management

LaSalle College
Montréal, QC

Skills

  • Talent Acquisition, Training & Development, Workforce Planning
  • Vendor, Performance and Budget Management
  • Data Analytics, Cross-Functional Collaboration
  • Analytics & Reporting: Dayforce, Tableau, Google Data Studio (Looker Studio)
  • Microsoft Office Suite (Access, Excel, Word, Outlook, PowerPoint)

Timeline

Team Lead

Rennai
09.2024 - Current

Talent & Business Operations Manager

SEPHORA
07.2022 - 10.2023

Service Lead

SEPHORA
01.2022 - 07.2022

Operations Consultant / Senior Artist

SEPHORA
06.2016 - 01.2022

Diploma - Event Planning & Management

LaSalle College

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BRIAN H.