Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Brian Goudey

Summary

I am a mature and professional individual seeking back in the workforce after a long-term / recurring health condition.

Overview

14
14
years of professional experience

Work History

Office Admin 5

Ontario Ministry Of Health And Long Term Care
09.2001 - 04.2008
  • Ensured timely completion of tasks with strong attention to detail, contributing to a well-functioning back office team.
  • Managed sensitive client information by adhering to strict confidentiality rules and data protection policies.
  • Provided exceptional customer service to internal stakeholders, fostering positive relationships across departments.
  • Assisted with the onboarding of new staff members, providing guidance and support to ensure a smooth transition into their roles.

Hotel Night Auditor

Holiday Inn Yorkdale
05.1998 - 11.2000
  • Enhanced revenue accuracy by conducting nightly financial audits and reconciling discrepancies in transactions.
  • Ensured accurate record-keeping by reviewing and verifying daily sales reports, cash deposits, and credit card transactions.
  • Assisted guests with special requests or accommodations, ensuring a comfortable stay at the hotel.
  • Collaborated with daytime staff to communicate relevant information about guest needs, preferences, and reservations for seamless service transitions between shifts.
  • Maintained confidentiality of sensitive information by adhering to strict data privacy policies regarding guest records and financial documents.
  • Increased accuracy in billing process by thoroughly reviewing invoices for errors before finalizing charges to guest accounts.
  • Facilitated smooth communication between departments by acting as the primary point of contact during overnight hours for timely issue resolution.
  • Supported the training and onboarding of new hires to ensure they were well-equipped to handle hotel night audit tasks.
  • Balanced hotel accounts and resolved discrepancies.
  • Responded to guest needs quickly and efficiently, noting changes in reservations or special needs for day crew.

Hotel Night Auditor

Ambassador Hotel And Resort
09.1995 - 05.1998
  • Streamlined nighttime hotel operations by managing guest check-ins, check-outs, and resolving customer complaints.
  • Maintained high levels of guest satisfaction with prompt and professional responses to inquiries and concerns.
  • Assisted guests with special requests or accommodations, ensuring a comfortable stay at the hotel.
  • Collaborated with daytime staff to communicate relevant information about guest needs, preferences, and reservations for seamless service transitions between shifts.
  • Maintained confidentiality of sensitive information by adhering to strict data privacy policies regarding guest records and financial documents.
  • Promoted a safe work environment through adherence to safety protocols and proper handling of emergency situations as needed.

Travel Agent

MacKinnion Travel
04.1994 - 09.1996
  • Provided exceptional customer service by promptly addressing concerns and resolving issues, leading to positive reviews and recommendations from satisfied clients.
  • Increased client satisfaction by creating customized travel itineraries tailored to individual preferences and needs.
  • Improved overall revenue by upselling additional services such as excursions, insurance, and upgraded accommodations when appropriate.
  • Attended industry conferences and networking events to stay current on market trends, forging valuable connections with key players in the travel sector.
  • Maintained detailed records of client transactions, ensuring accurate billing information was always on hand for future reference or dispute resolution purposes.
  • Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
  • Advised customers on necessary travel documents and visa requirements to successfully reach planned destination.
  • Researched and kept abreast of new travel destinations, attractions, hotels and restaurants to increase services offered.

Education

No Degree - History

Queen's University
Kingston, ON

Diploma - Travel And Tourism

Toronto School of Business
Toronto
04.1994

High School Diploma -

Bayridge Secondary School
Kingston, ON
06.1989

Skills

  • Document Management
  • Analytical Thinking
  • Teamwork and Collaboration
  • Confidentiality Maintenance
  • Organizational Skills
  • Effective Communication
  • Attention to Detail
  • Professional and Mature

Languages

English

Timeline

Office Admin 5

Ontario Ministry Of Health And Long Term Care
09.2001 - 04.2008

Hotel Night Auditor

Holiday Inn Yorkdale
05.1998 - 11.2000

Hotel Night Auditor

Ambassador Hotel And Resort
09.1995 - 05.1998

Travel Agent

MacKinnion Travel
04.1994 - 09.1996

No Degree - History

Queen's University

Diploma - Travel And Tourism

Toronto School of Business

High School Diploma -

Bayridge Secondary School

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Brian Goudey