Brian Gardiner
Garnett Settlement,NB
Summary
Dynamic Senior Customer Support Specialist with a proven track record at Allstate Canada, enhancing client service processes and spearheading underwriting initiatives. Fluent with Guidewire Insurance Application and a champion in client experience. Excels in identifying improvement opportunities and driving project success. Skilled in escalation management and active listening, Consistently achieves high customer satisfaction.
Overview
14
14
years of professional experience
Work History
Senior Customer Support Specialist
Allstate Canada
01.2022 - Current
- Responsible for for maintaining back office client service requests
- Responsible for all underwriting requests and follow ups for Atlantic region
- Team lead on several service projects related to work flow processes and procedures
- Provide additional support to front line agents
- Participated actively in weekly meetings to discuss ongoing projects or initiatives aimed at improving overall department performance.
- Identified trends in customer feedback, proposing solutions for improvement in product offerings or internal procedures.
Insurance Advisor
CAA Insurance
07.2017 - 01.2022
- Responsible for the sale and service of Home and Auto policies for CAA Members and clients in New Brunswick , Nova Scotia and Prince Edward Island
- Maintained accurate documentation of client interactions and transactions
Insurance Advisor
TD Insurance
11.2010 - 07.2017
- Responsible for the sale and service of Home and Auto Insurance policies for TD clients in the Ontario region
Education
Business Technology
New Brunswick Community College
Saint John, NBBachelor of Arts -
University of New Brunswick
Saint John, NBHigh School Diploma -
Hampton High School
Skills
- Microsoft Office Suite
- Guidewire Insurance Application
- Claimscenter Application
- Escalation Management
- Clent Experience Champion
- Detail Oriented
Languages
English
Native or Bilingual
Timeline
Senior Customer Support Specialist
Allstate Canada
01.2022 - Current
Insurance Advisor
CAA Insurance
07.2017 - 01.2022
Insurance Advisor
TD Insurance
11.2010 - 07.2017
Business Technology
New Brunswick Community College
Bachelor of Arts -
University of New Brunswick
High School Diploma -
Hampton High School
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