Brian Florento

• Provided safe and reliable transportation for passengers across various locations.
• Maintained vehicle cleanliness and performed routine maintenance checks regularly.
• Navigated efficiently using GPS systems to optimize travel routes.

• Customer Service Agents at Air Canada Cargo are responsible for creating bookings for various types of shipments. ie. Pharmaceutical, Household Goods, Live Animals and Dangerous Goods.

This role is also responsible for the acceptance, load planning, Customs reporting/compliance and delivery of freight to the customer.

Delivered customer service for diverse enquiries on Air Canada Cargo products and services via phone, email, and in-person communication. Supported tracing, discrepancy resolution, and ensured revenue protection by closing all import air waybills daily.

• Assisted customers with cargo bookings and cargo itinerary changes.
• Resolved customer inquiries through phone and email communication.
• Oversaw check-in and delivery processes for domestic and international freight, ensuring compliance with regulations and timely service.
• Coordinated planning of diverse freight types to optimize loading on Air Canada flights, enhancing operational efficiency.