Concept Design
Nimbus Design Concepts
09.2022 - 08.2023
Brian Ettienne
Podcast Host
Toronto,ON
Timeline
Host
R09 Productions
07.2022 - Current
Independent Business Owner
ACN
06.2018 - 04.2024
Commercial Property Manager
IN Facility
10.2011 - 07.2019
Work History
Host
R09 Productions
07.2022 - Current
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Independent Business Owner
ACN
06.2018 - 04.2024
- Managed day-to-day operations with strong organizational skills, ensuring smooth workflows and timely completion of tasks.
- Increased client satisfaction by providing personalized business solutions and exceptional customer service.
- Promoted business via social media to generate leads and maximize brand identity.
- Enhanced company reputation by delivering top-quality products and services, ensuring repeat business from satisfied clients.
Concept Design
Nimbus Design Concepts
09.2022 - 08.2023
- Collaborated with team on vendor relations and vendor-specific projects associated with interior décor and concept design.
- Maintained detailed documentation of all project phases from concept design through final testing stages, ensuring smooth handoff to production teams.
- Communicated effectively with multidisciplinary teams throughout all stages of project development from initial concept design until final implementation review meetings were held post-project completion for lessons learned discussions.
- Delivered high-quality results consistently under tight deadlines through meticulous planning processes from initial concept design through final execution.
Commercial Property Manager
IN Facility
10.2011 - 07.2019
- Communicated with clients and tenants while offering strategic solutions to remedy problems.
- Enhanced tenant satisfaction by addressing concerns and resolving disputes promptly.
- Managed property renovations, ensuring timely completion and minimal disruption to tenants.
- Implemented proactive maintenance schedules to minimize costly repairs or replacements in the future.
Overview
14
14
years of professional experience
Accomplishments
- Used Service Bench to record and monitor service techs activity for Call Center utilization.
- Collaborated with team of 3 in the development of Financial Tracking Record.
- Achieved Over and Above recognition from effectively building an Accessory Data Spreadsheet which was shared globally for international high-end appliance manufacturer.
Skills
Customer service
Team collaboration
Multitasking proficiency
Effective time management
Innovation
SQL
Process Improvement
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