Brian Estep
Victoria,BC
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
8
8
years of professional experience
1
1
year of post-secondary education
1
1
Certification
Work History
Building Manager
Onni Property Management Services Ltd.
04.2023 - Current
- Inspected grounds and facilities to identify necessary repairs.
- Managed operations, maintenance and improvement of properties.
- Conducted regular property inspections to identify potential issues and address them proactively.
- Collected rent, deposits and payments from tenants.
- Managed and scheduled contract workers who completed building maintenance and upgrades.
- Improved tenant satisfaction by addressing maintenance requests promptly and efficiently.
- Performed regular inspections of facility and documented all inspection information in reports.
- Managed daily operations for 4 smooth-running residential buildings, ensuring a safe and comfortable living environment for 276 suites.
- Coordinated move-ins and move-outs, streamlining the process and minimizing disruptions to other tenants.
- Reduced building expenses through regular preventative maintenance and energy-efficient upgrades.
- Supervised a team of maintenance personnel, providing guidance on tasks prioritization and scheduling repairs accordingly.
- Regularly updated tenants on upcoming events or changes happening within the building which resulted in increased participation levels.
- Facilitated open communication between management and tenants, resolving disputes fairly and efficiently.
- Negotiated contracts with vendors, securing cost-effective services for building maintenance.
- Improved building aesthetics with regular upkeep and renovations, attracting higher-quality tenants.
- Coordinated appointments to show marketed properties.
- Generated leads for sales and rental properties through cold calls and referrals.
Civil Foreman
Rainman Contracting
09.2021 - 12.2022
- Enhanced project efficiency by implementing streamlined processes for construction tasks.
- Reduced project delays by effectively managing and coordinating work crews on job sites.
- Coordinated site logistics for smooth transportation of materials from suppliers to job sites without disruptions or delays.
- Achieved timely completion of projects through diligent oversight of daily operations and resource allocation.
- Trained new crew members, resulting in increased productivity and reduced error rates on the job site.
- Optimized equipment usage by scheduling routine maintenance, resulting in reduced downtime and increased productivity.
- Provided excellent customer service by addressing client concerns promptly and professionally throughout the project lifecycle.
- Consistently exceeded performance targets while meeting strict deadlines on multiple concurrent projects.
- Established strong relationships with subcontractors to ensure timely delivery of materials and services at competitive prices.
- Demonstrated expertise in various construction methods, including concrete forming, steel erection, earthworks, piping installation, and utility connections.
- Minimized budget overruns with careful tracking and management of material costs and labor hours.
- Oversaw daily operations at site, keeping team production moving at optimal pace.
- Provided feedback to workers on job performance and safety procedures.
- Evaluated and updated safety protocols to reduce risks on construction and extraction sites.
Client Service Agent,
BC Government
02.2018 - 12.2019
- Enhanced customer satisfaction by addressing and resolving complex inquiries in a timely manner.
- Maintained detailed records of client interactions, ensuring accurate documentation for future reference.
- Actively participated in cross-functional teams focused on improving overall company performance.
- Collaborated with team members to optimize service offerings and exceed client expectations.
- Coordinated with other departments to resolve client issues efficiently and effectively.
- Streamlined client communication processes for improved efficiency and response times.
- Analyzed client feedback to identify areas for improvement and implemented necessary changes.
- Trained new hires on company policies, procedures, and best practices in client service excellence.
- Managed multiple accounts simultaneously, maintaining organization and prioritizing tasks effectively.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Identified and resolved discrepancies and errors in customer accounts.
Deficiency Personnel Supervisor
Townline Construction
04.2016 - 02.2018
- Maintained accurate personnel records, ensuring compliance with labor laws and company policies.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Enhanced operational workflow, identifying and eliminating bottlenecks in daily procedures.
- Developed effective improvement plans in alignment with goals and specifications.
- Devised and implemented processes and procedures to streamline operations.
Education
Certificate - Home Inspection
Academy Of Learning College
Toronto, ON 01.2011 - 05.2012
Skills
- Building inspections
- Property Maintenance
- Coordinating repairs
- Equipment operations
- Building repairs
- Maintenance Planning
- Contractor Oversight
- Tenant relations management
- Roofing maintenance
- Project Management
- Customer service and support
- Knowledgeable in Yardi, Excel, Smartsheets, SharePoint, Docusign, Lasso, Rent Cafe CRM,
- Rent collection
- Property Management
- Facility Operations
Languages
English
Full Professional
Certification
- Certified Home Inspector
Timeline
Building Manager
Onni Property Management Services Ltd.
04.2023 - Current
Civil Foreman
Rainman Contracting
09.2021 - 12.2022
Client Service Agent,
BC Government
02.2018 - 12.2019
Deficiency Personnel Supervisor
Townline Construction
04.2016 - 02.2018
Certificate - Home Inspection
Academy Of Learning College
01.2011 - 05.2012
Similar Profiles
Evelyn EstraoEvelyn Estrao
Building Caretaker at Onni Property Management Services Ltd.Building Caretaker at Onni Property Management Services Ltd.
Desmoine JacksonDesmoine Jackson
Maintenance Supervisor at Apartment Property Management ServicesMaintenance Supervisor at Apartment Property Management Services
MUHAMMAD RAFI AHAMEDMUHAMMAD RAFI AHAMED
Construction Project Manager at Bay Space Property Management ServicesConstruction Project Manager at Bay Space Property Management Services