BRIAN DUNN

● Lead a team of 9 drivers for multiple deliveries throughout each day by managing daily dispatch operations covering multiple routes in the Greater Toronto Area

● Executed invoicing processes for customer orders and parts deliveries. Coordinated the picking of parts for deliveries based on pick tickets and customer orders.

● Communicate effectively with sales representatives regarding missing or out-of-stock parts to ensure timely fulfillment of customer orders, which has led to a delivery rate satisfaction score of 95%, up from 72% from previous years.

● Collaborate with store and district management to optimize operational efficiency and enhance customer satisfaction, aligning with corporate strategies and goals.

● Respond to customer inquiries regarding order status for both deliveries and pickups.

● Coordinate with front of store staff to facilitate customer pick-ups, follow-ups, and store maintenance.

● Played a key role in the annual inventory process of over 500,000 parts, ensuring accurate reconciliation with the computer system inventory and making necessary adjustments.

● Led and managed the shipping and receiving team, in-house delivery drivers, and external logistics company drivers to optimize their time and abilities, resulting in a 15% improvement in time efficiency.

● Managed communications between different departments, department heads, upper management, owners, co-workers, and temporary staff members to ensure smooth business operations.

● Implemented new receiving documents to improve recording accuracy, leading to a 95% decrease in recording errors and eliminating lengthy searches for product information.

● Oversaw the handling of incoming and outgoing orders with third-party companies, including securing external deliveries to out-of-country destinations and long-distance local deliveries, assigning loading dock tasks, and supervising loading and unloading for accurate and efficient weekly shipments.

● Confirmed and checked all incoming and outgoing paperwork related to orders to ensure completeness and accuracy for weekly shipments.

● Tracked all products entering and leaving the site via lot numbers, ensuring alignment with paperwork, and introduced new record sheets for larger orders that improved order accuracy by 100%.

● Drove revenue and profitability in franchise by overseeing day-to-day operations, resulting in a 20% increase in sales year over year.

● Managed scheduling of service technicians with a focus on efficiency and customer satisfaction

● Handled sales, after-sales service, and phone inquiries to ensure exceptional customer experience.

● Oversaw finances, procedures, marketing, and operations to maintain business efficiency at 100%

● Developed and implemented a successful Peer to Peer program for Mr. Handyman of Canada, increasing owner operators by 90%

● Provided training for new Franchisees in the Canadian market, including travel to Corporate Head Office in the U.S. and participation in all aspects of training.

Elected twice by peers to the Franchise Advisory Committee for Mr. Handyman International, representing both American and Canadian members

• Managed daily cash flow effectively while adhering to company guidelines on deposits, expenditures, account reconciliations.
• Managed labor, inventory and overhead costs effectively to maintain business profitability.
• Calculated and submitted on-time and accurate royalty payments to corporate office to maintain franchise in good standing.