Brian Dang
Toronto,ON
Summary
My career objectives are twofold. It is my goal to deliver my duties to the fullest satisfaction of all members of the company and clients using my skills with customer service. As my long-term objective, I would like to continue working for the betterment of the company, taking on new responsibilities until I can serve as part of the management. Hardworking server with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Server
Kissa
Toronto
09.2023 - Current
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Took orders from customers accurately and in a timely manner.
- Delivered food orders promptly and courteously.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Accurately recorded orders on cash register and point-of-sale system.
Server Assistant
Lavelle
Toronto
05.2023 - 09.2023
- Assisted servers with carrying food from kitchen to tables, refilling drinks, and clearing away dirty dishes.
- Restocked bar items such as napkins, straws, cups and glassware as necessary.
- Maintained cleanliness of dining area by wiping down tables after each seating.
- Performed opening and closing duties such as restocking supplies, setting up workstations, cleaning counters.
- Responded promptly to requests from servers or other staff members.
- Assisted in training new server assistants on job responsibilities and procedures.
- Checked in with customers throughout their meal to ensure satisfaction.
Server
Gyubee Japanese Grill
Toronto
02.2023 - 06.2023
- Provided excellent customer service to ensure satisfaction.
- Greeted guests and provided menus.
- Followed health safety guidelines when preparing and serving food products.
- Stayed informed about daily specials, new menu items, promotions.
- Provided exceptional service to high volume of daily customers.
- Served food and beverages to patrons and confirmed complete orders.
- Explained menu items, describing ingredients and cooking methods upon request.
Server
ChiangMai kitchen and bar
Toronto
12.2021 - 01.2023
- Excellent menu knowledge to advise customers and upsell menu items
- Ensure all tables and cutlery are placed and clean at all times
- Interacted with customers through friendly and professional service
- Handled customer complaints to maintain customer satisfaction.
Server
August 8 restaurant
Toronto
06.2019 - 04.2021
- Deliver food from the kitchen for guest
- Brought all the dirty plates and cutleries to the dishwashing machine
- Provided drinks and food on request of guests
- Provided guests a friendly and efficient service.
Cashier
The Coffee Lab
Toronto
11.2018 - 01.2019
- Example: Make food and beverages
- Did cashing tasks with POS system
- Provided guests a friendly and efficient service.
Server
Pho An Restaurant
Toronto
08.2018 - 09.2018
- Welcomed guests and led them to table as a Host
- Reset up tables and helped the servers clean dirty plates, and cutleries of customers
- Set up a busing station with plates, bread, cutleries, and cups ..
- Brought all the dirty plates and cutleries to the dishwashing machine.
Waiter
The Lion Coffee shop
Hanoi, VN
07.2017 - 12.2017
- Provided drinks and food on request of guests
- Receive customer requests
- Interacted with customers.
Education
Diploma - Human Resources Management
George Brown College
01.2019
Skills
- Working well as a team member and being a team leader for most of the school's projects
- Proven effective communication, organizational and administrative skills; ability to work in fast paced, high demand environment effectively
- Speak fluently English and Vietnamese
- Proficient in Microsoft Word, PowerPoint, Excel, Outlook and Internet applications
- Busser (1 year)
- Restaurant Experience (2 years)
- Food Preparation (1 year)
- Serving Experience
- POS
- Safe Food Handling
- Food Running
- Table Bussing
- Food Delivery
- Table Setting
- Supply Restocking
- Guest Engagement
- Menu Memorization
- POS operation
- Buffet setup and takedown
- Cash Handling
- Strong Work Ethic
Certification
Smart Serve, Food Handling,CPR
Languages
English
Professional
Vietnamese
Native/ Bilingual
Timeline
Server
Kissa
09.2023 - Current
Server Assistant
Lavelle
05.2023 - 09.2023
Server
Gyubee Japanese Grill
02.2023 - 06.2023
Server
ChiangMai kitchen and bar
12.2021 - 01.2023
Server
August 8 restaurant
06.2019 - 04.2021
Cashier
The Coffee Lab
11.2018 - 01.2019
Server
Pho An Restaurant
08.2018 - 09.2018
Waiter
The Lion Coffee shop
07.2017 - 12.2017
Diploma - Human Resources Management
George Brown College
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