Brian Corbett
Ennismore
Summary
Dynamic Senior Operations Manager with extensive telecommunications expertise at Bell Canada, leading diverse teams of over 200 employees. Proven track record in enhancing productivity by 5% annually and managing a $2M budget. Skilled in strategic planning and team development, driving operational excellence through effective leadership and performance tracking.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
22
22
years of professional experience
Work History
Senior Operations Manager
Bell Canada
06.2013 - 04.2025
- Lead a large diverse technical team of more that 200 unionized employees across Ontario in delivering and maintaining Customer telecom services.
- Successfully balanced annual operating budget of more that $2M while boosting productivity across the team each year by 5%
- Prepared annual strategic plan with quarterly checkpoints on Fibre optic build out in Ontario
- Development for employees through cross training initiatives to create multifunctional Technical support
- Provided leadership for continual management and employee training initiatives.
Senior Manager, Strategic Planning
Bell Canada
09.2010 - 06.2013
- Organized and managed numerous long term projects and initiatives being deployed across Ontario and Quebec Bell Field Operations teams. (Fleet optimization, Fibre deployment, Environmental initiatives, Staff hiring program)
- Prepared strike emergency plan (EWA) for non-unionized staff including cross functional technical skill training
- Drove productivity enhancement program across department to a successful 12% annual improvement target
Senior Field Operations Manager
Bell Technical Solutions
03.2008 - 09.2010
- Lead the GTA north team of 250 employees in Fibre Optic growth and Customer Internet services.
- Balanced team workload and financial pressures to deliver and exceed on financial commitments
- Oversaw the recruitment, training, and development of more than 60 new employees during the growth spurt
Senior Manager Ontario Control Centre
Bell Canada
03.2003 - 06.2008
- Lead large team of Managers and Unionized employees to optimize daily workload for 2000 Field Technicians
- Daily workload planning , skills alignment and geo-mapping for most efficient dispatching of Technicians
- Created an dedicated team of customer focused associates to tackle customer escalations and chronic customer ssues
Education
Electrical Engineering Technology - Communications
Toronto Metropolitan University
Toronto, None04-1986
Skills
- Large Team leadership
- Tracking and Delivering on Key Performance targets
- Telecommunications expertise
- Operations
Accomplishments
Outstanding career with Bell Canada including many promotions and new learning opportunities .
Languages
English
Native or Bilingual
Timeline
Senior Operations Manager
Bell Canada
06.2013 - 04.2025
Senior Manager, Strategic Planning
Bell Canada
09.2010 - 06.2013
Senior Field Operations Manager
Bell Technical Solutions
03.2008 - 09.2010
Senior Manager Ontario Control Centre
Bell Canada
03.2003 - 06.2008
Electrical Engineering Technology - Communications
Toronto Metropolitan University
Similar Profiles
Bobin OssibiBobin Ossibi
Chargé de projet réseau at Bell CanadaChargé de projet réseau at Bell Canada
Devan VermaDevan Verma
Advanced Technician at Bell CanadaAdvanced Technician at Bell Canada
LORRAINE LOWE-DUNKLEYLORRAINE LOWE-DUNKLEY
Network Project Administration at Bell CanadaNetwork Project Administration at Bell Canada
Sean WhiteSean White
General Laborer at Connaught HomesGeneral Laborer at Connaught Homes
Austin ConlonAustin Conlon
Landscape Worker at Lindsay Twin drive inLandscape Worker at Lindsay Twin drive in