Brian Cofran
Sebastopol,CA
Summary
Over fifteen years of comprehensive experience in computer maintenance, diagnostics, and implementation, with a strong focus on customer service to ensure attentive and effective client support. Proficient in promptly resolving technical issues, including component-level repairs of desktop and laptop systems and diagnosing network connectivity challenges. Expertise includes workstation setup and teardown, management of associated peripherals, and skilled handling of backup and re-imaging processes using various cloning software. Additionally, adept at creating and maintaining documentation for internal support procedures while overseeing inventory management for essential hardware components.
Overview
22
22
years of professional experience
Work History
Information Technician II
Bank of Marin
2017.06 - Current
Technician Specialist
Sterling Adaptives
2015.05 - 2017.05
Produce Team Member
Whole Foods Market
2013.10 - 2015.10
Specialty Associate Team Leader
Whole Foods Market
2011.01 - 2013.10
Shift Manager
Whole Foods Market
2010.01 - 2011.01
Geek Squad Agent, Computer Department Supervisor
Best Buy
2004.01 - 2010.01
Education
No Degree - Completed Intro to Networking
Santa Rosa Junior College
Novato, CA2018
B.S. - Film Production
San Francisco State University
San Francisco, CAGraduate -
Napa Valley Vintage High School
Napa, CASkills
- Intimate knowledge of Office 365, Endpoint/Desktop Central, Service Desk, Active Directory, Ring Central, security Footage software and Lansweeper
- Seven years of Help Desk experience and knowledge
- On-site installation of workstation hardware
- Troubleshooting mobile devices and LAN/WAN issues
- Provided remote support via phone and email
- Communicates quickly and often to keep our customers apprised of their status
- Vast knowledge of computer troubleshooting
- Ability to communicate clearly, calmly and effectively with customers and co-workers
- Experience with a variety of computer hardware, including maintenance and installation
- Proficient with Windows, Mac OS X, and Linux operating systems
- Experience troubleshooting and repairing problems with software and cell phone applications
- Experience with server administration and network maintenance (patching and updating)
- Applying core concepts and protocols such as IPv4, DHCP, and subnet mask to set up and support wired and wireless networks
Accomplishments
- Achieved Information Technician II through effectively accomplishing daily goals and duties.
Timeline
Information Technician II
Bank of Marin
2017.06 - Current
Technician Specialist
Sterling Adaptives
2015.05 - 2017.05
Produce Team Member
Whole Foods Market
2013.10 - 2015.10
Specialty Associate Team Leader
Whole Foods Market
2011.01 - 2013.10
Shift Manager
Whole Foods Market
2010.01 - 2011.01
Geek Squad Agent, Computer Department Supervisor
Best Buy
2004.01 - 2010.01
No Degree - Completed Intro to Networking
Santa Rosa Junior College
B.S. - Film Production
San Francisco State University
Graduate -
Napa Valley Vintage High School