Brian Chirrick
Gardena,CA
Summary
Dynamic customer service professional with a proven track record at O'hearns Bar and Grill, excelling in conflict resolution and relationship building. Recognized for enhancing customer satisfaction through active listening and effective problem-solving, resulting in increased loyalty. Proficient in data entry and complaint handling, consistently delivering exceptional service.
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Diligent Customer service associate with solid background in customer service. Proven track record of efficiently resolving customer inquiries and maintaining high satisfaction rates. Demonstrated ability to leverage communication and problem-solving skills to enhance customer experience.
Overview
20
20
years of professional experience
Work History
Customer Service Representative
O'hearns Bar and Grill
11.2012 - 07.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Improved resolution time with effective problem-solving for customer complaints.
- I was working to serve drinks in a orderly fashion, serve the customers to the best of my ability and make sure the customer was satisfied while protecting the establishment and keeping the place in order.
Sales Floor Associate
Home Depot
04.2009 - 09.2011
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Maintained a clean and organized sales floor, ensuring an efficient shopping experience for customers.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Assisted in inventory management, conducting regular counts and restocking merchandise as needed.
- Utilized strong time management skills to balance multiple responsibilities, including assisting customers, managing inventory, and maintaining store cleanliness.
- Demonstrated excellent communication skills when interacting with both customers and colleagues, fostering a positive work environment.
- Communication with customers professionally and proactively to provide product information and advice.
- Developed strong product knowledge to address customer inquiries accurately and efficiently.
- Increased customer satisfaction by consistently providing knowledgeable assistance and friendly service on the sales floor.
- Strived to do the best of my ability to provide the customer every time with the best customer service with the best prices i could suggest, i was employee of the month for 3 months in a row due to my high standard in customer service.
Music Producer, Head of Operations
Lyndrum Productions
02.2003 - 05.2009
- Optimized sound quality in recordings by utilizing advanced mixing techniques and professional audio software tools.
- Enhanced artists'' creativity by providing expert guidance on song arrangements and production techniques.
- Handled requests for specific musical selections.
- Established a reputation for excellence in music production by consistently delivering high-quality projects that exceeded clients'' expectations.
- Managed budgets for recording projects, optimizing the allocation of funds towards essential equipment and personnel.
- Collaborated with graphic designers and photographers to create visually appealing album artwork that complemented the music''s overall theme.
- Developed strong relationships with industry professionals, leading to successful collaborations on various projects.
- Provided constructive feedback to artists during songwriting sessions, refining lyrics and melodies for maximum impact.
- Sourced talented session musicians for recording projects, enhancing the overall musicality of clients'' work.
- Streamlined studio sessions by effectively managing time and resources, ensuring projects were completed within deadlines.
- Transcribed musical compositions and melodic lines to adapt to particular group or create specific musical style.
- Supported musicians in developing their unique sound through tailored production strategies and innovative ideas.
- Mentored aspiring producers through workshops and one-on-one coaching sessions, imparting valuable knowledge about the intricacies of the profession.
- Implemented cutting-edge recording technology in the studio environment, staying ahead of industry trends to ensure top-notch results.
- Expanded client portfolio by networking at industry events and maintaining a strong online presence as an authority in music production.
- Initiated marketing campaigns for album releases, incorporating social media promotion and targeted advertising to boost sales.
- Coordinated with video directors to create compelling music videos for clients, enhancing their overall brand image and marketability.
- Orchestrated successful album launches, meticulously planning every detail for maximum impact.
- Enhanced audience engagement by integrating cutting-edge technology into live performances.
- Mentored junior producers, sharing knowledge and skills to uplift next generation of talent.
Education
General Studies
Murrieta High
Murrieta, CA04-1997
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Relationship building
- Call center experience
- Computer proficiency
- Conflict resolution
- Complaint handling
- Complaint resolution
- Payment processing
- Client relations
- Customer satisfaction measurement
- Professional telephone demeanor
- Call center operations
- Scheduling
- Follow-up skills
- Call management
- Product knowledge
- Paperwork processing
- Appointment scheduling
- Order processing
- Team development
- Documentation
- Administrative support
- Data collection
- Customer relationship management (CRM)
- Prioritization
- Staff training
- De-escalation techniques
- Building rapport
- Technical support
- Quality control
- Clerical support
- Live chat support
- Filing
- Dispute resolution
- Customer education
- Product sales
- Product and service solutions
- Coordination
- Sales expertise
- Assertiveness
- Order fulfillment
- Store maintenance
- Recordkeeping strengths
- Account updating
- Research
- Account management
- Reading comprehension
- Office equipment proficiency
- Conflict mediation
- Proofreading
- Retail store support
- Stock management
- Sales closing
- Receiving support
- Route management
- Warranty service
Timeline
Customer Service Representative
O'hearns Bar and Grill
11.2012 - 07.2023
Sales Floor Associate
Home Depot
04.2009 - 09.2011
Music Producer, Head of Operations
Lyndrum Productions
02.2003 - 05.2009
General Studies
Murrieta High
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