CHAO TAN
Bedford,NS
Summary
Entrepreneur, Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Tech Savvy
Overview
8
8
years of professional experience
2
2
Certification
Work History
Business Development Manager
Bitube Inc
08.2021 - 04.2023
- Researched target industries, sub-sectors and companies in order to understand their information/ research needs and pain-points
- Generated engaging content for meetings with prospects and effectively articulate our value proposition and writing business proposal
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
Marketing Manager
Novaleaf Learning Centre
08.2019 - 08.2021
- Executed all aspects of program planning and business development efforts to increase organizational growth and academic success
- Established innovative sales plan, compiled sales data, and reported key results on trends and forecasts
- Wrote and distributed press releases to increase brand visibility.
Client Account Manager
Bank of China
12.2017 - 08.2018
- Provided effective communication with clients to understand their needs and explain financial product value
- Collaborated with internal departments to facilitate client need fulfillment
- Kept accurate transaction records pertaining to account notes
- Notified clients with updated knowledge of company products and services
General manager
TALO Cafebar
02.2015 - 11.2017
- Assisted in recruiting, hiring and training of team members
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness
- Managed staff schedules and maintained adequate coverage for all shifts.
Customer Support Supervisor
Convergys
05.2014 - 10.2014
- Recruited to provide customer support service while overseeing a team of 7 top performers with achieving ambitious goals in a call center environment
- Effectively managed accounts with close attention to detail, handling payments for both accounts receivable and payable using financial skillset
- Coached employees to develop strong customer support skills to minimize process issues and meet customer expectations.
Academic Program Tutor
Cape Breton University
05.2012 - 09.2013
- Enabled underachieving students to reach target attainment levels by providing individualized coaching and activities
- Stressed importance of good study habits by encouraging students to create personalized study plans
- Supported teacher instruction, thoroughly discussing concepts, and designing custom practice questions.
Education
MBA - Technology And Entrepreneur Innovation
Saint Mary's University
Halifax, NS01.2020
Bachelor of Business - Hospitality and Tourism Management
Cape Breton University
Sydney, NS04.2014
Diploma - Immigration Practitioner
Canadian Society of ImmigrationConsultants Academy
Toronto, ON02.2021
Diploma - International Business
Shandong Unversity of FinanceAnd Economics
China08.2008
Skills
- Research and Development
- Immigration Law and Procedures
- Market Analysis
- Microsoft Office
- Public Speaking
- Customer Relationship
- Management
- Brand-Building Strategies
Certification
- Google Data Analytic
- Digital Marketing
Volunteer & Community Engagement
- YMCA: New Immigrants Settlement Program Volunteer
- Saint Mary’s University: Student Service Coordinator
- Cape Breton University: Student Service Coordinator
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Business Development Manager
Bitube Inc
08.2021 - 04.2023
Marketing Manager
Novaleaf Learning Centre
08.2019 - 08.2021
Client Account Manager
Bank of China
12.2017 - 08.2018
General manager
TALO Cafebar
02.2015 - 11.2017
Customer Support Supervisor
Convergys
05.2014 - 10.2014
Academic Program Tutor
Cape Breton University
05.2012 - 09.2013
MBA - Technology And Entrepreneur Innovation
Saint Mary's University
Bachelor of Business - Hospitality and Tourism Management
Cape Breton University
Diploma - Immigration Practitioner
Canadian Society of ImmigrationConsultants Academy
Diploma - International Business
Shandong Unversity of FinanceAnd Economics
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