Brian Chan
Walnut Creek
Overview
13
13
years of professional experience
Work History
Data Product Manager
Everfi
Remote
10.2022 - Current
- Translating data model/science requirements from K12 and adult finlit stakeholders into data platform visualizations via Tableau and PowerBI.
- Managing JIRA and ADO workflow to dev teams through 10 week Agile PI cycles and SAFe planning using Productboard, Pendo, Fullstory, and Heap to validate iterative hypotheses.
- Weekly triage of data support tickets, parsing of SQL data, root-cause analysis, and retrospective write-ups.
- Collaborating with senior ELT to build AOPs and LRPs on data product vision, including the development of ML/AI models into our tech stack, developing robust/dynamic reporting within Tableau and PowerBI, and maintaining highly secure data infrastructure, 99.9% uptime, and compliance with all consumer privacy regulations (CCPA, COPPA).
- Working with data engineering on data science, modeling, systems architecture, and innovating based on customer feedback from ideation to deployment.
- Delighting the customer through regular iterative retrospectives, gap analysis, technical solution consultation, and knowledge enablement.
- Subject matter expert in CCPA, COPPA, and consumer privacy protection.
Client Solutions Associate
Flexport
San Francisco
09.2020 - 05.2022
- Using Looker data tables to evaluate client revenue losses and prescribing process recommendations during weekly team business reviews.
- Conducting process discovery on client-specific SOPs across teams, leveraging Looker to simplify client needs, reducing cost to serve, promoting consultative recommendations, and empowering our customers.
- Leading the onboarding process of new joiners through rigorous 1:1 ramp-up plans, shadowing, and mentorship.
- Worked directly with the Chief Security Officer in a company-wide warehouse operations initiative after surfacing service failures, winning new business, increasing trust with stakeholders, and earning an "A" TAPA rating.
- Elected to be an ERG Council member, working directly with the Chief People Officer, developing programming to increase employee engagement with ERGs, attending an annual leadership summit to highlight wins, discover opportunities for growth, and foster a sense of belonging and inclusion.
Global Operations Associate
Flexport
San Francisco
08.2019 - 09.2020
- Oversaw 20-client book of business, growing share of wallet through platform product offerings and managing client exceptions.
- Gained end-to-end expert knowledge in freight forwarding operations, adding to my logistics domain experience.
- Led initiatives in uncovering shipment revenue leakage via Periscope and Looker, bucketing frequently encountered issues, and sharing recommendations to Finance and Ops leadership to recoup losses ($450K surfaced over 1 year within top 15 clients).
- Fostered culture in starting up an Asian led company ERG (HAAPI), R&Rs included event planning, budgeting, leadership development, and speaker panels focused on Asian entrepreneurs at other Silicon Valley companies.
Data Product Manager II
Google Sales Enablement
Mountain View
10.2018 - 08.2019
- Managed 12-person sales enablement team in Salesforce source planning, customer set-up, and systems integration pipelines with Anaplan and NetSuite.
- Triaged Buganizer queue to ensure new product launch readiness (>5,000 resolved bugs within 12-hour SLA during Q3/Q4 peak cycle).
- Designed process architecture, documentation, and role segmentation within the team.
- Developed in-depth knowledge of SKU and systems setup to facilitate forecast planning and reporting.
- Collaborated with retail marketing compliance teams on promotions, discounts, and marketing content via retailer websites.
- Refined SKU-level attributes between Salesforce and overall 3PL warehouses, automating data reconciliation and transmission for product readiness.
Data Product Manager
Google Consumer Hardware
Mountain View
01.2016 - 10.2018
- Established data ingestion pipeline using SQL, Python and OCR to standardize invoice requirements from service providers and visualized via Tableau.
- Used SQL via Google PLX to manage a 2-person payment team processing 1,000 invoices weekly with 99% accuracy.
- Budget requisition and credit memo processes managed via Google Buganizer ticketing system.
- Process documentation of ingestion and payment processes for scaling, knowledge retention, and refinement reviews with leadership.
- Dashboard reporting used during month-end Finance audits, accruals, and reconciliation.
- 3PL SKU management via collab with Sales, Marketing, Finance, Logistics, and Product Readiness to ensure annual NPI launch.
Process Incubation Analyst
Google Retail Operations
Mountain View
03.2015 - 01.2016
- Order management process automation within 10 months of start date via Project Triangle.
- Worked with BI and Eng teams on defining current workflow, scoping, UAT testing, MVP deployment and reiteration.
- Triaged EDI transmission failures, deconstructed data scripts and worked with Eng teams and B2B senior buyers to ensure order continuity and inventory allocation.
- Process documentation of reverse logistics and retailer chargeback processes from Sheets to eventual systems automation via in-house tooling.
Content Specialist
Google Play
Mountain View
10.2014 - 03.2015
- Executed pass/fail decisions on apps entering Google Play Store.
- Mastered policy knowledge to ensure high quality app reviews (by reviewing ~400 apps/day).
- Measured performance through 1:1 QA score reviews (Consistently >98% accuracy).
- Led round-table discussions as SME on obsolete policies to enhance user experience and reduce evaluation time.
Lab Assistant
UC Davis Dept. Evolution and Ecology
Davis
09.2013 - 06.2014
Calrecycle - Program Technician
Cal EPA
Sacramento
06.2011 - 05.2013
Education
Bachelor of Arts - Economics
University Of California, Davis
09.2014
Bachelor of Science - Environmental Science And Management
University Of California, Davis
09.2014
Skills
- Coursera Software Product Management Certification (in progress)
- Certified SCRUM Master and SCRUM Product Owner
- SQL via Google PLX, Bigtable, Periscope, Looker, Snowflake
- JIRA, ADO
- OCR, NLP
- Salesforce Lightning
- Anaplan
- NetSuite
- Tableau, PowerBI, Excel
- Snowflake, DBT, 5Tran
My Story
A Data Product Manager with a combined 10 years of consulting, program and product management experience in the logistics, supply chain, and ed-tech space. I joined Google's consumer hardware program in 2014, with a major focus on process automation, systems architecture, and FP&A design from ideation to deployment, being a people manager, and gained working experience with Salesforce Lightning, Netsuite, Anaplan, SQL, Tableau, and OCR. In 2019, I transitioned to Flexport, a YC startup industry disruptor in the logistics domain. By working as a customer success manager, I collaborated with various product and strategy teams on process improvements within the Enterprise market segment, gaining intimate knowledge of our JIRA ticketing system, and using Looker as our data backbone to drive agility in business decision-making. These days, I'm working as a Data Product Manager at Everfi, focusing on consumer privacy, adult financial literacy, and K12 product analytics. I have a knack for putting the user first, using data to test hypotheses and iterating quickly, and working collaboratively across teams to achieving a long-range visions.
Timeline
Data Product Manager
Everfi
10.2022 - Current
Client Solutions Associate
Flexport
09.2020 - 05.2022
Global Operations Associate
Flexport
08.2019 - 09.2020
Data Product Manager II
Google Sales Enablement
10.2018 - 08.2019
Data Product Manager
Google Consumer Hardware
01.2016 - 10.2018
Process Incubation Analyst
Google Retail Operations
03.2015 - 01.2016
Content Specialist
Google Play
10.2014 - 03.2015
Lab Assistant
UC Davis Dept. Evolution and Ecology
09.2013 - 06.2014
Calrecycle - Program Technician
Cal EPA
06.2011 - 05.2013
Bachelor of Arts - Economics
University Of California, Davis
Bachelor of Science - Environmental Science And Management
University Of California, Davis
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