Brian Cao
Garden Grove
Summary
Hardworking and detail oriented team player who is fluent in Vietnamese and English. Committed to quality and excellent customer service. Quick learner with a positive attitude that is ready to grow.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Server
Boiling Point
11.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
Server/Busser
Diamond Seafood Palace 3
09.2023 - 02.2024
- Assisted in setting up dining areas before service, including arranging table settings and utensils
- Delivered food orders swiftly from kitchen to tables.
- Maintained a clean and organized work area, adhering to health and safety regulations
- Provided exceptional customer service by promptly addressing any concerns or special requests from diners
- Demonstrated strong attention to detail when checking orders for accuracy before delivering them to customers
- Provided exceptional customer service by promptly responding to guest requests and inquiries
- Supported kitchen staff by delivering dishes from the kitchen to the appropriate tables accurately and efficiently
Cashier/Customer Service
Chichi Nail Spa
01.2022 - 12.2024
- Processed customer transactions accurately and efficiently, handling cash, credit cards, and electronic payments
- Maintained a balanced cash drawer at all times, reconciling discrepancies promptly
- Provided exceptional customer service by greeting customers with a friendly demeanor and addressing their inquiries or concerns
- Managed high-volume checkout lanes during peak hours while maintaining accuracy and speed
CNC Operator
thirty two machine and design
- Current
- Operated CNC machines to produce precision parts according to specifications and blueprints
- Monitored machine operations, making adjustments as needed to maintain quality standards
- Performed routine maintenance on machines, including cleaning, lubricating, and replacing worn parts
- Maintained accurate records of production data, including quantities produced and time taken per part
Education
Bachelor Of Mechanical Engineering -
California State University, Fullerton
Fullerton, CAHigh School Diploma -
Garden Grove High School
Garden Grove, CA06.2024
Skills
- Work quickly and efficiently without sacraficing quality
- Bilingual, Vietnamese and English
- Strong Ethic
- Able and willing to learn
Certification
Food Handlers Certificate
Sexual Harassment Training
Languages
Vietnamese
Native or Bilingual
English
Native or Bilingual
Timeline
Server
Boiling Point
11.2024 - Current
Server/Busser
Diamond Seafood Palace 3
09.2023 - 02.2024
Cashier/Customer Service
Chichi Nail Spa
01.2022 - 12.2024
CNC Operator
thirty two machine and design
- Current
Bachelor Of Mechanical Engineering -
California State University, Fullerton
High School Diploma -
Garden Grove High School
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