Brian Cabral
Toronto,ON
Summary
Experienced and effective team member with four years of management experience. Skilled in diverse tasks, adept at identifying and implementing process improvements for enhanced workplace efficiency. Committed to optimizing workflow, ensuring quality customer care, and upholding safety, quality, and service standards.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Cabin Crew
Canada Jetlines
10.2023 - Current
- Exuding a warm and empathetic demeanor, creating a welcoming atmosphere, while consistently delivering exceptional high-quality service to exceed customer expectations
- Ensuring that all safety procedures align with both Transport Canada requirements and the guidelines outlined in the Flight Attendant Manual
- Participated in emergency drills and simulations to enhance response preparedness, while demonstrating proficiency in aircraft emergency procedures, first aid, CPR, defibrillators, oxygen administration, and other safety protocols.
- Ensured excellent customer experience by promptly addressing flight issues professionally, while prioritizing passenger safety and comfort; proactively meeting individual needs
- Performed pre-flight checks on the aircraft's interior components and reported any incidents or irregularities regarding the aircraft or its equipment to the In-Charge flight attendant/captain immediately for timely maintenance
Assistant Store Manager
Footlocker
Toronto, ON
07.2023 - 10.2023
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Answered customer questions and addressed problems and complaints in person and via phone.
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
- Oversaw aspects of maintenance, inventory and daily activity management.
- Assisted in continuous development of effective store associates to achieve desired sales and results.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Delegated work to staff, setting priorities and goals.
- Prepared staff work schedules and assigned team members to specific duties.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
Assistant Service Manager
Farm Boy
Etobicoke, ON
09.2022 - 07.2023
- Ensuring a lasting impression on all customers
- Encouraged open communications, promoting positive and pro-employee work environment.
- Recruited and trained qualified applicants to fill open positions and meet job requirements
- Oversaw and evaluated work of cashiers and supervisors to identify strengths and weaknesses in customer service, payment processing, or merchandising plans and identified opportunities for improvement to maximize performance
- Reviewing and coordinating office procedures to ensure that company policies and procedures are being met
- Ensuring punctual tasks are completed in a timely manner (schedules, product orders, bank Deposits, etc)
- Establishing and maintaining an effective and accurate record-keeping for letters, reports, data entries, and other documents
- Completed month-end and year-end closings, kept records audit-ready and monitored timely recording of accounting transactions.
- Checked payroll, vendor payments and other accounting disbursements for accuracy and compliance
- Reviewing product sale trends to optimize company sales, and ensure proper product inventory
- Monitoring and ordering stationery and other office supplies before depletion
- Authorized discounts and special actions to resolve customer disputes and maintain satisfaction
- Resolved customer concerns by investigating issues, answering questions, and finding the best solution for the customer; while following company procedures/policies, and building rapport
- Maintaining a professional store appearance by inspecting checkout areas and directing team members in cleaning, trash removal, and other actions
- Answering incoming calls professionally and redirecting them where appropriate
- Rectified discrepancies between accounting records and cash drawer by researching daily transactions to pinpoint issues
- Making bank deposits and coin orders in compliance with store procedures
Education
Ontario Secondary School Diploma - Academic Studies
St. Mary Catholic Academy Secondary School
Toronto, ON06.2021
Skills
- Cross-functional team management
- Verbal & written communication
- Conflict resolution
- Organizational skills
- Adaptability & Decision-making
- Time Management
- Data management
- Punctuality
Certification
- Smart Serve License - 2021
- First Aid & CPR/AED Level C (BL) - 2023
Languages
English
Native/ Bilingual
French
Elementary
Portuguese
Native/ Bilingual
Spanish
Limited
Accomplishments
- Graduated at the top of my class, showcasing exceptional understanding of both written and practicals drills, as per Transport Canada's requirements
- Elevated from cashier to manager within 1 year, demonstrating leadership, quick learning and a strong commitment to achieving organizational goals and exceptional customer satisfaction
- Received a score of 97% on quarterly department audit
- Exceeded weekly sales plan, and increased customer basket count in comparison to year prior with impactful planograms
- Recognized as Employee of the month for outstanding performance and team contributions
- Consistently maintained high customer satisfaction ratings, while achieving higher company productivity standards
Timeline
Cabin Crew
Canada Jetlines
10.2023 - Current
Assistant Store Manager
Footlocker
07.2023 - 10.2023
Assistant Service Manager
Farm Boy
09.2022 - 07.2023
Ontario Secondary School Diploma - Academic Studies
St. Mary Catholic Academy Secondary School
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