Hi, I’m
Brian Brunette
Port Hawkesbury,Nova Scotia
Summary
Dynamic Service Manager with a proven track record at Canadian Tire, excelling in customer service management and team leadership. Enhanced customer satisfaction through effective conflict resolution and streamlined operations, reducing service downtime. Skilled in employee training and development, fostering a motivated team dedicated to delivering high-quality service solutions.
Overview
18
years of professional experience
3
Certifications
Work History
Canadian Tire
Service Manager
2008 - Current (17 education.years_Label & 7 education.months_Label)
Job overview
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Analyzed service reports to identify areas of improvement.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Reduced service downtime for clients by proactively addressing potential issues and maintaining clear communication channels.
- Coordinated warranty claims processing, advocating on behalf of customers to ensure prompt resolution of covered repairs or replacements.
- Monitored service staff performance and provided feedback for improvement.
- Streamlined scheduling procedures, optimizing technician deployment to maximize productivity and minimize client wait times.
- Coordinated cross-departmental efforts to address complex customer issues, facilitating better communication and collaboration between teams.
- Negotiated with vendors to secure best prices for parts and supplies.
- Developed strong relationships with vendors and suppliers, resulting in improved product support and better pricing for customers.
- Collaborated with sales teams to develop comprehensive service packages tailored to individual client needs.
- Led team to enhance customer service quality, resulting in significant improvement in customer satisfaction surveys.
Education
Beaver Brae Secondary SchoolKenora, ON
Skills
- Positive attitude
- Team leadership
- Multitasking and organization
- Problem-solving
- Customer service
- Critical thinking
- Reliable and responsible
- Employee training and development
- Customer service management
- Conflict resolution
- Workflow management
- Team collaboration and leadership
- Trustworthy and honest
- Employee relations
- Crew leadership
- Outgoing and energetic
- Work Planning and Prioritization
- Staff motivation
Languages
English
Elementary
Certification
Forklift trained
Propane licence
Fall arrest
MEWP Qualified
Timeline
Beaver Brae Secondary School
Service Manager
Canadian Tire
2008 - Current (17 education.years_Label & 7 education.months_Label)
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