Brian Boon
Fair Oaks,CA
Summary
Professional with strong background in mailroom operations ready to lead and optimize workflows. Skilled in team leadership, process improvement, and inventory management, always ensuring timely and accurate delivery. Known for adaptability and consistent performance in high-paced environments, fostering collaborative and results-driven team culture. Reliable in meeting organizational needs and excelling in both individual and collective tasks.
Overview
19
19
years of professional experience
Work History
Business Services Officer Supervisor I
CA Lottery
Sacramento, CA
03.2021 - 05.2026
- Managed daily mailroom, reprographics, messenger services, customer service operations to ensure compliance with state regulations and Lottery policies.
- Implemented workflow improvements, increasing efficiency in package handling and dispatching.
- Managed inventory of mailing and office supplies, reducing costs through strategic sourcing.
- Coordinated with various departments to streamline interoffice communications and deliveries.
- Managed daily printing processes to uphold quality benchmarks and meet production timelines.
- Coordinated and prioritized tasks to consistently meet established deadlines.
- Oversaw training and performance management for all aspects of incoming and outgoing mass mailing operations, including machinery and reprographics.
- Logistics managing, shipping and receiving through GLS, FedEx, UPS, and USPS.
- Directed operations of messenger department, ensuring efficient handling of internal mail and external courier deliveries.
- Tracked and recorded mail production metrics and postage expenditures to ensure compliance with USPS refund protocols.
Mailing Machines Supervisor I
Franchise Tax Board
Sacramento, CA
03.2019 - 03.2021
- Supervised daily outgoing mail operations to ensure compliance with tax regulations and procedures.
- Monitored performance metrics and identified areas for process optimization.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Supervised daily mailroom operations, ensuring efficient workflow and timely distribution of incoming and outgoing mail.
- Implemented process improvements that enhanced productivity and reduced processing time for mail deliveries.
- Oversaw inventory management for supplies, maintaining optimal stock levels to ensure operational continuity.
Mailing Machines Operator II
Franchise Tax Board
Sacramento, CA
03.2007 - 03.2019
- Operates mechanical and complex, computer-controlled, multiple function, hi-speed inserting equipment with burster, folder and postage meter capabilities, letter processing mailing machines and Multi-line Optical Character Reader Presort Barcode equipment.
- Sort and prepare incoming letter mail, provide the pre and post processing activities for each processing area which could include bursting, metering, folding, handstuffing, movement of envelopes to mail trays, labeling, and tagging.
- Prepare mail for transport to the post office. Provide quality control, and staging for all workload as needed. Make adjustments to mailing machines as necessary and perform routine maintenance on a daily basis to maintain equipment in optimum operating condition.
- Maintain daily records of maintenance and downtime on the equipment. May act as a lead person in the absence of the lead operator. Maintain daily records including mail volumes and postage usage.
- Perform other miscellaneous mail related duties as required including, cleaning the trimwinders, disposing of trim from the trim winders.
- Sending out supplies to users on request and zone cleaning in the mailroom.
- Process overnight packages and boxes. Complies with the special rules regarding overnight Priority packages.
Skills
- Workload coordination
- Logistics
- Quality control management and assurance
- Binding and finishing techniques digital printing proficiency
- Supply procurement
- Vendor contract management
- Computer Savvy
- Mailing machines expertise
- Reliability
- Teamwork and collaboration
Timeline
Business Services Officer Supervisor I
CA Lottery
03.2021 - 05.2026
Mailing Machines Supervisor I
Franchise Tax Board
03.2019 - 03.2021
Mailing Machines Operator II
Franchise Tax Board
03.2007 - 03.2019