Performed needs analysis to obtain information required to make appropriate health insurance product recommendations.
Verified insurance coverage by telephone and online to guarantee proper reimbursement of benefits and estimate patients' financial responsibilities.
Answered inbound calls from existing and future policyholders to answer inquiries and discuss insurance options.
Assistant Shop Manager
GB Custom Cabinets
Clovis, CA
05.2010 - 12.2016
Sustained safe and clean shop environment adhering to OSHA regulations.
Inventory control.
Delivery and installation of custom cabinets.
Pizza Restaurant Crew Member/Delivery Driver
Papa John's Pizza
Clovis, CA
04.2008 - 06.2010
Took orders, prepared meals, and collected payments.
Worked front counter, and other areas.
Delivery of pizzas and other food items to customers in a timely fashion.
Ensured sanitary conditions for food preparation area and equipment at all times. Oversaw food handling management to uphold health regulations and best practices.
Sales Associate
Kmart
Clovis, CA
11.2005 - 04.2008
Answered customer questions about sizing, accessories, and merchandise care.
Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Provided positive first impressions to welcome existing, new, and potential customers.
Education
High School Diploma -
Clovis East High School
Clovis, CA
General Studies, HVAC
Fresno City College
Fresno, CA
Skills
MS Office, Google Drive, Microsoft Teams, Medical terminology, Insurance terminology, HIPPA compliance, call handling skills, excellent communication skills, multitasking skills, problem solving, cashiering, sales, stocking, inventory management, delivery driver, food handling, ability to work in a fast paced environment, able to work well both solely and in a team environment, flexible
Accomplishments
Sharon Levy Scholarship 2006
Fresno County Economics Commission Award for Outstanding Communication Skills