Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Brian Blair

Ottawa

Summary

I am an enthusiastic Customer Service Representative with in-depth knowledge of sales, account management and training. Able to provide superior customer service and resolve all issues with speed and accuracy. Personable and friendly, with over 25 years of experience at prioritizing and completing simultaneous tasks while achieving demanding service goals. Customer-oriented team player with expertise in customer relationship management, conflict resolution and up-selling. I am dependable and courteous.


Security level: Reliability Clearance

Overview

23
23
years of professional experience

Work History

Impark, Site Manager, Maple Leaf Property

Agriculture And Agri-Food Canada, AAFC
03.2023 - Current
  • Orchestrated the operations of Maple Leaf Property Management's extensive parking facility, overseeing 2100 parking stalls.
  • Facilitated the seamless onboarding and termination of accounts for monthly parkers.
  • Implemented a rigorous enforcement system, issuing violations to unauthorized parkers to uphold property regulations.
  • Actively participated in weekly meetings with Maple Leaf Property Management to optimize company profitability.
  • Maintained current and visible street signs, ensuring compliance with all rules and regulations governing private property.
  • Skillfully managed and resolved complaints in a timely and professional manner.
  • Generated detailed monthly reports highlighting new accounts and transactional activities.

Assistant Security Site Lead Manager

Export Development Canada (EDC)
03.2022 - 03.2023
  • Rapidly respond to emergencies at the EDC building, contacting appropriate parties (clients, building services, police), and meticulously record incident data for reports.
  • Monitor the entire facility via CCTV, overseeing security cameras, fire, building, and alarm systems, while actively performing dispatch duties.
  • Conduct routine inspections, ensuring strict compliance with rules and procedures through mobile and foot patrols of properties.
  • Manage security fingerprinting for building employees, contributing to enhanced security measures.
  • Maintain proactive communication with clients and the security team, addressing complaints, fulfilling requests, and providing timely updates.

Public Service and Procurement Canada

Government Of Canada
01.2023 - 02.2023

Engaged in a Casual Position as a Unit Security Officer, where responsibilities included conducting thorough employment screenings and background checks. Ensured the seamless processing of new hires for security clearance and efficiently managed the cancellation of security access for employees no longer with the department.

Security Manager UCB1

Global Protection Services
04.2015 - 10.2021
  • Led a team of 60+ as an Information Officer, responsible for the well-being of around 280 guests in Nunavut.
  • Implemented rigorous protocols, ensuring all guests completed a 14-day isolation period and tested negative for Covid before leaving for home or work.
  • Managed Covid screening procedures and collaborated with Head Nurses to prioritize the safety of both staff and residents.
  • Transitioned from a part-time security guard role in 2015 to a full-time Manager by 2020, demonstrating progressive career advancement and commitment to the organization.

Office Administration and Bookkeeping

Adecco-Contract To Westburne Electric
11.2019 - 03.2020

Service Canada

Government Of Canada
08.2019 - 11.2019

Retail Compliance Analyst

Instant Brands (Instant Pot)
08.2018 - 06.2019

Financial Services Representative

Easy Financial
12.2016 - 08.2018

Credit Specialist

TD/MBNA, Call Center - Adecco-Contract
01.2015 - 09.2015

Office Manager

Canadian Medical Labs
01.2007 - 08.2007

Assistant Manager

Yesterday's Restaurant, Bar & Grille
01.2001 - 01.2004

Education

High School Diploma -

École Secondaire Publique Charlebois
1995

Skills

  • Leadership and Team Management
  • Effective Telephone Etiquette
  • Expertise in Relationship Building
  • Proficient in Conflict Resolution
  • Front Desk Operations Excellence
  • Confident Public Speaking Skills
  • Recruitment and Training Proficiency
  • Demonstrated Personal and Professional Integrity

Languages

English
Full Professional

Timeline

Impark, Site Manager, Maple Leaf Property

Agriculture And Agri-Food Canada, AAFC
03.2023 - Current

Public Service and Procurement Canada

Government Of Canada
01.2023 - 02.2023

Assistant Security Site Lead Manager

Export Development Canada (EDC)
03.2022 - 03.2023

Office Administration and Bookkeeping

Adecco-Contract To Westburne Electric
11.2019 - 03.2020

Service Canada

Government Of Canada
08.2019 - 11.2019

Retail Compliance Analyst

Instant Brands (Instant Pot)
08.2018 - 06.2019

Financial Services Representative

Easy Financial
12.2016 - 08.2018

Security Manager UCB1

Global Protection Services
04.2015 - 10.2021

Credit Specialist

TD/MBNA, Call Center - Adecco-Contract
01.2015 - 09.2015

Office Manager

Canadian Medical Labs
01.2007 - 08.2007

Assistant Manager

Yesterday's Restaurant, Bar & Grille
01.2001 - 01.2004

High School Diploma -

École Secondaire Publique Charlebois
Brian Blair