Brian Berard
Aliso Viejo
Summary
Dynamic professional with decades of experience in hospitality and entertainment operations, recognized for consistently achieving promotions and driving brand growth. Proven ability to enhance operational efficiency and elevate customer experiences through innovative strategies. Eager to leverage extensive expertise in a new opportunity that demonstrates a commitment to excellence in service delivery. Passionate about contributing to a team that values creativity and collaboration in a fast-paced environment.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Director of Operations
Topgolf
Ontario, CA
05.2016 - Current
- Streamlined operational workflows to enhance efficiency across multiple departments.
- Developed and implemented strategic initiatives to improve customer satisfaction and retention.
- Led cross-functional teams in executing large-scale projects aligned with corporate goals.
- Fostered a culture of continuous improvement through training and development programs for staff.
Research Assistant
Consolidated Financial Management
Beaverton, OR
01.2014 - 01.2016
- Responsible for researching products to diversify client’s portfolios. From mutual funds to real estate programs to insurance selection.
- Maintained relationships with product vendors. Prepared weekly research reports for weekly meetings with branch manager.
- Helped ensure proper allocation in client’s portfolios based on stock market and economic volatility.
General Manager
Worldwide Wings – Buffalo Wild Wings
Tualatin, OR
01.2011 - 01.2014
- Operated a $3.5 million dollar revenue stream.
- Managed five salaried department managers, and upwards of 125 hourly team members.
- Responsible for all financials including sales, labor, food and beverage cost, and creating and maintaining par levels to ensure proper product purchases.
- Certified trainer for all new managers and general managers in the Portland and Salem markets. Responsible for training that adhered to Buffalo Wild Wings standards and certified by the corporate headquarters.
- Part of five new restaurant openings. Responsible for team selection from managers to team members. Coordinated vendors in new markets, and helped in the selection of bar products for each location.
General Manager
Restaurants Unlimited
Portland, OR
01.2008 - 01.2011
- Operated multiple locations for a large national restaurant group.
- Each location ranged from $2 million to $3.5 million.
- Responsible for all financial results and costs. Responsible for all staffing needs.
- Was a member of the Presidents council representing Newport Seafood Grill concept at quarterly meetings with the CEO at the home office in Seattle.
Education
Bachelor of Business Administration -
Warner Pacific College
Portland, ORAssociates of Business Administration - undefined
Portland State University
Portland, ORSkills
- Operational efficiency
- Operations oversight
- Strategic planning
- Strategic planning and execution
- Business management
- Process improvements
- Cost control
- Leadership training
- Workforce planning
- Schedule oversight
- Resource allocation
- Capital spending
- Team leadership
- Staff training/development
Accomplishments
- Opened the first southern California Topgolf generating high revenue and managing a team of up to 500 employees.
- Four years after opening the venue is still the second most profitable locations out of 108 nationally.
- Maintained 95% of the original senior leadership team to date, and over 55% of the hourly employee population.
- Prior to opening in southern California I opened the first venue in Oregon and developed and promoted multiple leaders as a training venue.
- Responsible for training many newly appointed executive leadership team members in 10 years with Topgolf.
Certification
ServSafe Certification since 2008 and current through 2030.
Timeline
Director of Operations
Topgolf
05.2016 - Current
Research Assistant
Consolidated Financial Management
01.2014 - 01.2016
General Manager
Worldwide Wings – Buffalo Wild Wings
01.2011 - 01.2014
General Manager
Restaurants Unlimited
01.2008 - 01.2011
Associates of Business Administration - undefined
Portland State University
Bachelor of Business Administration -
Warner Pacific College
AWARDS AND RECOGNITION
Life and Health Insurance License – State of Oregon, Received training excellence award – Buffalo Wild Wings, Received best new restaurant opening – Buffalo Wild Wings, Received District Manager award for sales increase – Restaurants Unlimited