Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Brian Bell

Summary

I am looking for a new opportunity in the workforce where I can learn new things and could advance within the workplace.

Restaurant professional with track record of enhancing guest experiences and optimizing service operations. Known for fostering collaborative team environments and achieving results. Recognized for adaptability and reliability, with strong skills in problem-solving and communication.

Overview

12
12
years of professional experience

Work History

Guest Service Manager

Harveys, Swiss Chalet
06.2018 - Current
  • After 3 months I was promoted to management. Working in a very high paced environment that requires attention to detail and excellent customer service while multi-tasking. I also do daily counts and safe audits, as well as ensure that the team is doing their job both safely and effectively.

Work Force Management

Sitel
05.2013 - 05.2018
  • I worked across multiple LOBs for the first 3 years taking customer calls for multiple issues and resolving them. I worked in the RTA department for 8 months which monitors and maintains the daily call queues. After I was promoted to work force management as a salaried employee.
  • Trained new team members on QA best practices, contributing to a more knowledgeable workforce.
  • Reduced call wait times by optimizing agent schedules and monitoring workforce management system.
  • Analyzed workforce data to identify trends, issues, and areas for improvement in overall performance management practices.

Education

Computer Programming

Niagara College
04.2013

Skills

  • Thrive in challenging situations
  • Strong multi-tasking abilities
  • Strong client relations
  • Active engagement in physical tasks
  • Punctual and trustworthy
  • Staff training and development
  • Schedule coordination

Languages

English

Timeline

Guest Service Manager

Harveys, Swiss Chalet
06.2018 - Current

Work Force Management

Sitel
05.2013 - 05.2018

Computer Programming

Niagara College

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Brian Bell