Brian Becker
Yucaipa
Summary
Operations and maintenance leader with a decade of experience in managing field service teams and enhancing productivity. Skilled in coordinating daily operations, training technicians, and maintaining commercial and industrial equipment. Committed to delivering high customer satisfaction while ensuring safety and compliance.
Overview
1
1
Certification
11
11
years of professional experience
Work History
Field Service Lead Technician
Crown Lift Trucks
05.2022 - Current
- Lead and mentor a team of nine field service technicians, providing technical guidance, coaching, and daily operational support.
- Served as Acting Service Manager for multiple months, overseeing technician scheduling, customer communication, and operational performance.
- Coordinated technician assignments to ensure high service quality and timely response.
- Managed 100+ customer accounts, facilitating 450 preventive maintenance services monthly.
- Serviced aerial lifts including Genie, JLG, and scissor lifts through scheduled inspections and maintenance.
- Conducted weekly one-on-one meetings with technicians to enhance workload management, productivity, and customer satisfaction.
- Train and mentor newly hired technicians while assisting with skills evaluations.
- Prepare and submit customer repair estimates through customer-specific platforms.
- Process warranty claims and ensure accurate documentation.
- Maintain detailed service documentation using Quipware, InfoLink, and Crown operating systems.
- Participate in weekly management meetings focused on operations, invoicing, customer satisfaction, and business performance.
- Perform preventive maintenance audits to improve equipment reliability and control operating costs.
- Conduct service vehicle inspections to maintain fleet safety and compliance.
- Assist with special projects, equipment installations, and operational improvements.
Field Service Technician
Crown Lift Trucks
01.2016 - 05.2022
- Performed diagnostics, preventive maintenance, and repairs on electric and internal combustion forklifts.
- Diagnosed failures in electrical, hydraulic, engine, steering, suspension, braking, and cooling systems to ensure optimal performance.
- Performed engine replacements, major repairs, and complex troubleshooting.
- Executed welding and fabrication repairs to restore equipment functionality and maintain safety standards.
- Worked with Mitsubishi LPG engine systems in partnership with Tennant equipment.
- Built strong customer relationships through responsive service and effective communication.
- Documented service activities in Quipware, InfoLink, and Crown operating systems to ensure accuracy and compliance.
Education
Some College (No Degree) - Water Distribution
San Bernardino Valley College
San Bernardino, CASkills
- Equipment diagnostics and repair
- Electrical diagnostics
- Hydraulic systems expertise
- LPG, electrical, and gas equipment
- Hybrid system servicing
- Alternative fuel systems
- Fleet operations management
- Maintenance leadership
- Maintenance programs
- Maintenance execution
- Workflow coordination
- Work order management
- Inventory management
- Warranty administration
- Safety and OSHA compliance
- Process improvement
- Team coaching
- Relationship management
- Operations management
- Microsoft Office proficiency
- Welding and fabrication
- Forklift operation
- Hydraulic brake systems
- Chassis system maintenance
- Thermal system diagnostics
- Powertrain diagnostics
- Equipment knowledge
Certification
- Genie Lift Technician Certification
- Crown Lead Technician Leadership Workshop
- Annual new Technologies & Safety training
- OSHA and Industrial Equipment Safety Experience
Leadership Highlights
- Promoted into a leadership role based on technical expertise and leadership ability.
- Successfully supervised a team of nine technicians.
- Managed daily field operations while maintaining high customer satisfaction.
- Served as Acting Service Manager during an extended management absence.
- Improved technician communication through regular coaching and performance meetings.
- Helped train and develop new technicians.
- Supported continuous improvement initiatives and operational efficiency.
Timeline
Field Service Lead Technician
Crown Lift Trucks
05.2022 - Current
Field Service Technician
Crown Lift Trucks
01.2016 - 05.2022
Some College (No Degree) - Water Distribution
San Bernardino Valley College