Brian Barajas
Chula Vista
Summary
Enthusiastic sales and customer-service professional with expertise in communication and negotiation. Driven to provide superior customer service. Innovative in leveraging extensive knowledge of products and services to create solutions for customers that drive loyalty, retention, and revenue. Highly adept at training, managing, coaching, and mentoring sales and customer-service associates. Talented at interacting with staff at all levels of an organization and the general public.
Overview
29
29
years of professional experience
Work History
Sales Inspector
Truly Nolen
02.2007 - 10.2023
- Trained and mentored new sales representatives.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Managed customer accounts to secure customer satisfaction and repeat business.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
Concierge Specialist
Seven Seas
04.2003 - 10.2006
- Offered friendly and efficient service to customers; handled challenging situations with ease.
- Addressed customer inquiries with timely and professional responses via phone, email, and in-person interactions.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Managed daily operations of concierge desk and monitored staff performance to proactively address inefficiencies.
Concierge
Ramada
01.1999 - 02.2003
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Greeted guests upon arrival and offered directions to key amenities to cultivate quality hotel experiences.
- Managed front office operations of busy hotel, delivering 5-star service to cultivate loyalty and satisfaction.
- Coordinated ground and air travel arrangements for business and leisure customers to support satisfaction.
Military Police Officer
United States Air Force
06.1994 - 06.1998
- Manned base entry points to provide 24/7 force protection, reviewed identifications, searched vehicles, and verified deliveries prior to entrance to secure areas.
- Patrolled base facilities and housing areas to deter crime, monitor activities, and provide force protection.
- Provided emergency response security, eliminated hazards and potential dangers.
- Monitored gate activities, controlled traffic and responded to emergencies on base.
Education
Certificate in Networks And Applications - Computers
Coleman University
San Diego, CA05.2005
Police Academy - Law Enforcement
United States Air Force
Lackland Air Force Base09.1994
Skills
- Customer retention
- Objection handling
- Time management
- Customer service
- Business development
- Sales closing
- Account management
- Territory growth
Accomplishments
- Supervised team of four staff members.
- Managed 80 sales opportunities per month.
- Achieved accomodations by completing inspections with accuracy and efficiency.
- Wrote up detailed service agreements customized for each client after closing the sale.
- Efficiently scheduled appointments with clients throughout San Diego County.
- Outstanding performer and Top Gun in my class at the USAF Police Academy.
- Provided security for former Presidents George Bush Sr. and Bill Clinton.
Timeline
Sales Inspector
Truly Nolen
02.2007 - 10.2023
Concierge Specialist
Seven Seas
04.2003 - 10.2006
Concierge
Ramada
01.1999 - 02.2003
Military Police Officer
United States Air Force
06.1994 - 06.1998
Certificate in Networks And Applications - Computers
Coleman University
Police Academy - Law Enforcement
United States Air Force
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