Brian Armstrong
Espanola,ON
Summary
Proven to excel in data processing and time management, I significantly surpassed Canada Revenue Agency standards by maintaining high accuracy in data entry. My dedication to quality control and independent work ethic have been honed across roles, contributing to enhanced customer experiences and operational efficiency.
Overview
20
20
years of professional experience
Work History
Data Entry Clerk
Canada Revenue Agency
02.2020 - Current
- Maintained strict confidentiality of sensitive client information, ensuring compliance with industry regulations and company policies.
- Completed data entry tasks with accuracy and efficiency.
- Organized, sorted, and checked input data against original documents.
- Maintained a high level of accuracy and speed through continuous self-assessment, surpassing company standards consistently.
- Managed approximately 30 incoming calls, emails and faxes per day from customers.'
School Janitor
Dr Clean
09.2020 - 10.2021
- Supported the organization of school events by setting up furniture and equipment for various functions, enhancing student experiences.
- Upheld a professional appearance while on duty by wearing appropriate attire and maintaining personal cleanliness standards, reflecting positively on the entire janitorial team.
- Demonstrated commitment to ongoing improvement through participation in training sessions and workshops related to safety regulations, cleaning techniques, and equipment usage.
- Responded to emergencies like spills or broken glass with speed and care, minimizing potential hazards for students and staff.
Retail Worker
Giant Tiger
09.2011 - 06.2019
- Maintained a clean and organized sales floor, enhancing the overall shopping experience for customers.
- Resolved customer issues promptly and professionally, ensuring their continued loyalty to the brand.
- Collaborated with team members to execute store promotions and sales events, driving revenue growth.
- Assisted in training new employees on store policies and procedures, contributing to a cohesive team environment.
Assistant Manager
KFC
Espanola, ON
01.2005 - 12.2011
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Education
High School Diploma -
Cambrian College
Espanola, ON01-2020
Skills
- Data entry
- Microsoft Excel
- Attention to detail
- Time management
- Quality control
- Data processing
- Independent worker
Languages
English
Elementary
Interests
- DIY and Home Improvement
- Volunteer Travel
- Enjoy participating in Karate for overall physical and mental well-being
Timeline
School Janitor
Dr Clean
09.2020 - 10.2021
Data Entry Clerk
Canada Revenue Agency
02.2020 - Current
Retail Worker
Giant Tiger
09.2011 - 06.2019
Assistant Manager
KFC
01.2005 - 12.2011
High School Diploma -
Cambrian College
Similar Profiles
Sumair KhattakSumair Khattak
Identity Protection Services Officer at Canada Revenue Agency - Agence du revenu du CanadaIdentity Protection Services Officer at Canada Revenue Agency - Agence du revenu du Canada
Judy SauveJudy Sauve
Collections Officer at Canada Revenue AgencyCollections Officer at Canada Revenue Agency
Yousef ElsayedYousef Elsayed
Excise Tax Auditor at Canada Revenue AgencyExcise Tax Auditor at Canada Revenue Agency