Brian Angeles
Pacifica
Summary
Operations leader with extensive experience at PixCBooth and Starbucks, specializing in training and development to boost customer satisfaction. Demonstrated expertise in process improvement and strategic marketing, successfully resolving client issues and promoting initiatives. Proven ability to drive engagement and operational success through effective communication and problem-solving skills. Committed to delivering exceptional results in fast-paced environments. Superb customer connections and employee satisfaction to ensure operations went smoothly.
Overview
11
11
years of professional experience
Work History
Lead Operations Supervisor
PixCBooth
Daly City
05.2014 - Current
- Delivered leadership and mentoring to new employees, enhancing understanding of company programs.
- Ensured efficient event setup within designated timeframes.
- Maintained high customer satisfaction through exceptional service delivery.
- Resolved issues promptly to guarantee product fulfillment for clients.
- Effective oral communication generates increased client engagement
- Utilized strong marketing skills to promote company initiatives
Shift Supervisor
Starbucks
Daly City
08.2019 - 02.2025
- Trained new employees on company policies, operational procedures, and customer service standards.
- Monitored staff performance to uphold quality standards across operations.
- Handled escalated customer concerns and emergencies in manager's absence.
- Developed strong customer connections to enhance retention rates.
- Identified customer needs promptly to deliver efficient solutions.
- Executed cash handling tasks, including counting money and balancing registers.
- Applied problem-solving skills to ensure smooth operational processes.
Sales Associate
Nordstrom
San Francisco
06.2019 - 08.2019
- Collaborated in weekly team meetings to evaluate performance goals and objectives.
- Adapted sales strategies through customer feedback to enhance overall results.
- Provided detailed merchandise descriptions while explaining usage, operation, and care.
- Guided customers in product selection, sizing, and styling choices.
- Partnered with sales team members to achieve collective targets.
- Maximized upselling opportunities by consistently meeting sales goals.
Education
Associate of Arts - Business Administration
Skyline College
San Bruno04-2021
Skills
- Training and development
- Process improvement
- Inventory management and cash handling
- Customer support services
- Communication effectiveness
- Quality assurance and staff supervision
- Strategic marketing
- Sales methodologies
- Decision making and problem solving
- Event coordination and planning
- Flexibility and adaptability
- Time efficiency
Accomplishments
- Three time Partner of the Quarter within 5 years at Starbucks
- Thumbtack Pro 2016-2017 at PixCBooth
- Double customers and operations scores at Starbucks in Q3 2023
Websites
References
References available upon request.
Timeline
Shift Supervisor
Starbucks
08.2019 - 02.2025
Sales Associate
Nordstrom
06.2019 - 08.2019
Lead Operations Supervisor
PixCBooth
05.2014 - Current
Associate of Arts - Business Administration
Skyline College
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