Brian Alvarez
Richmond,BC
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
7
7
years of professional experience
Work History
Bellman
Hotel Belmont
Vancouver, BC
05.2019 - 12.2021
- Greeted guests upon arrival and assisted with luggage.
- Transported guests' luggage to their room or other designated areas within the hotel premises.
- Maintained a neat appearance of the lobby area at all times.
- Ensured all guest requests were handled promptly and efficiently.
- Communicated effectively with colleagues to ensure that guest needs are met in a timely manner.
- Stored luggage for arriving and departing guests in accordance with established safety standards.
- Provided concierge services such as making restaurant reservations or providing transportation arrangements for guests when requested.
- Delivered messages from front desk staff to guests throughout the day.
- Offered guests details regarding hotel's amenities, local arts and culture, nightlife, dining options, attractions and museums.
Counter Attendant
Tim Hortons
Richmond, BC
01.2015 - 10.2016
- Consistently provided friendly guest service & heart felt hospitality
- Operated the drive-thru window and sales register quickly & efficiently
- Prepared all food orders within a 2-3 minute time frame
- Reported to all shifts wearing a neat, clean, & unwrinkled
- Provided customer service by answering questions and addressing concerns.
- Maintained cleanliness of work area including counters, shelves, tables, and floors.
- Assisted in cleaning duties such as sweeping floors, washing dishes, wiping countertops, tables, chairs.
- Operated cash registers to process payments and provide change accurately.
- Warmly greeted visitors to promote great customer service and positive ordering experience.
- Talked pleasantly with customers while taking orders and promoted positive image for business.
Education
Certificate - Hospitality And Tourism Management
Canadian Tourism College
Vancouver, BC01-2020
Skills
- Organized multi-tasker
- Quick learner
- Friendly & helpful
- Fast & efficient service worker
- Dedicated team player
- Good situation problem solver
- Critical Thinking
- Attention to detail
Accomplishments
- Completed Technology Education level 2
Affiliations
- Loves to travel
- Good sales marketer
- mechanically inclined (Cars & SUV's)
- Loves to cook home authentic foods & other dishes
Timeline
Bellman
Hotel Belmont
05.2019 - 12.2021
Counter Attendant
Tim Hortons
01.2015 - 10.2016
Certificate - Hospitality And Tourism Management
Canadian Tourism College
Similar Profiles
Akihiro OyamaAkihiro Oyama
Front Desk Receptionist at Executive Hotel Vancouver AirportFront Desk Receptionist at Executive Hotel Vancouver Airport
Charlene GamayCharlene Gamay
Purchasing Supervisor at Savoy Hotel Boracay Inc / Belmont Hotel Boracay IncPurchasing Supervisor at Savoy Hotel Boracay Inc / Belmont Hotel Boracay Inc
Bianca OportoBianca Oporto
Sever at The Living Room - The Belmont HotelSever at The Living Room - The Belmont Hotel