Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Bria Smith

Lake Elsinore

Summary

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Lead Care Coordinator

Comprehensive Autism Center
08.2018 - Current
  • Acts as liaison by coordinating and distributing up to date schedules for clinical sessions to clients and staff members
  • Fill cancellations/reschedule appointments to ensure clients recommendation for prescribed hours are met
  • Schedule/coordinate required meetings for Registered Behavior Technicians (RBT) and supervisors within the scope of Clinical Director’s recommendations
  • Assist clinicians with assuring all sessions are properly assigned and scheduled on therapy practice management software
  • Accurately enter client and staff frequency duration data into scheduling system software using appropriate insurance/CPT codes
  • Maintain client confidentiality and protect operations by following HIPAA guidelines
  • Scheduled meetings and events to maintain smooth business operations.
  • Reduced scheduling errors by maintaining up-to-date records.

Shift Supervisor

Starbucks
12.2017 - 07.2018
  • Responsible for delegating hourly associates in performance of assigned tasks
  • Work closely with store manager to ensure goals are amassed
  • Placing RP orders
  • Adheres projections of sales, UPH, and COSD on weekly basis
  • Completed store opening and closing procedures and balanced tills.
  • Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
  • Responded to and resolved customer questions and concerns.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Helped store management meet standards of service and quality in daily operations.
  • Maintained workplace safety by enforcing strict adherence to company policies and industry regulations.
  • Streamlined inventory management, reducing waste and optimizing stock levels for daily operations.

Assistant Manager

Rubio’s Fresh Mexican Grill
04.2014 - 12.2017
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Increased sales through effective merchandising strategies and targeted promotions.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
  • Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.

Shift Leader

Rubio’s Fresh Mexican Grill
02.2007 - 04.2014
  • Weekly preparation of employee schedules
  • Strictly follows guidelines for operational policies and procedures day to day
  • Control of proper staffing levels dictated by sales
  • Maintained food cost of 3.5% with use of variance reports
  • Extensive experience ordering from approved vendors
  • Assistance in operations of 30K+ store
  • Trained new employees and delegated daily tasks and responsibilities.
  • Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
  • Assistance in controlling P&L
  • Understanding of theoretical and actual usage/reductions of variance reports

Education

Certified Medical Assisting Administrative - Medical

Mt. San Jacinto College
Menifee, CA
12-2023

Skills

  • Excellent communication skills and problem resolution
  • Prides self in customer satisfaction
  • Extensive management experience
  • Experience in admin and office duties
  • Extensive experience with Microsoft programs
  • HIPAA guidelines
  • HIPAA compliance
  • Clear communication
  • Multitasking and organization
  • Time management

Certification

  • Certified Professional Coder (CPC) - American Academy of Professional Coders (AAPC)
  • Certified Medical Assisting Administrative

Timeline

Lead Care Coordinator

Comprehensive Autism Center
08.2018 - Current

Shift Supervisor

Starbucks
12.2017 - 07.2018

Assistant Manager

Rubio’s Fresh Mexican Grill
04.2014 - 12.2017

Shift Leader

Rubio’s Fresh Mexican Grill
02.2007 - 04.2014

Certified Medical Assisting Administrative - Medical

Mt. San Jacinto College

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Bria Smith